M

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maintaining
     call quality 2nd
         performance factors 2nd
         SLAs 2nd
         SLQoSAs 2nd
     high availability 2nd
         application management
         monitoring servers 2nd 3rd 4th
maintaining critical files
     call routing tables
     configuration files 2nd
     program files 2nd 3rd 4th
managing
     availability 2nd
         application management
         monitoring servers 2nd 3rd 4th
managing VoIP
     outsourcing 2nd
         application integration
         integrator selection criteria 2nd 3rd 4th
         MSP selection criteria 2nd 3rd
         MSPs
         network tuning 2nd
         PBXs
         performing network upgrades 2nd
         pilot deployments 2nd
         toll bypass
         troubleshooting 2nd
         VoIP-readiness assessment
managing VoIP operations
     configuration management
         maintaining critical files 2nd 3rd 4th 5th 6th 7th 8th 9th
         network inventory 2nd
         network topology, mapping 2nd
     event management 2nd 3rd
     fault management 2nd 3rd
measuring
     benefits of VoIP 2nd
         convergence 2nd
         cost savings 2nd 3rd 4th 5th 6th 7th
         hard benefits
         new features 2nd 3rd 4th 5th
         productivity savings 2nd
         soft benefits
     data loss
     obstacles to VoIP
         business risks 2nd
         cost investment 2nd
     SLAs 2nd
measuring call quality 2nd 3rd 4th 5th 6th
Megaco (Media Gateway Control)
Metcalfe, Bob
metrics
     incident tracking
     selecting for SLAs 2nd
         availability 2nd
         call quality 2nd
         call setup performance 2nd
metrics (QoS)
     selecting 2nd 3rd 4th
modulation
     PCM
monitoring
     servers 2nd 3rd 4th
     SLAs 2nd
Moore, Geoffrey A.
MOS
     measuring call quality
MOS (mean opinion score)
MPLS
MSPs
MSPs (managed service providers)
MTBF (Mean Time Between Failures)
MTTR (Mean Time to Repair)
multiplexing

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