End Notes

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1. "Outsourcing at Southwest Airlines: How America's Leading Firms Use Outsourcing," Michael F. Corbett & Associates, Ltd., http://www.firmbuildercom/articles/19/42/597/.

2. "Pure VoIP," Packet Magazine, monthly online exclusive, February 2002, http://www.cisco.com/warp/public/784packet/onlineexclusive.html.

3. "A Successful Guide to Small Business Outsourcing," Michael F. Corbett & Associates, Ltd., http://www.firmbuilder.com/articles/19/48/702/.

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