VoIP makes new demands; lack the skills or resources? Outsourcing may help.
—Mark Zelek
This chapter explains how to decide whether to outsource VoIP deployment and management or do it yourself. The previous chapter detailed a step-by-step process for deploying VoIP successfully using classic IT project management: plan thoroughly, evaluate and experiment with the designs and devices you plan to use, and then roll out the deployment incrementally, building on your successes and learning as you proceed.
However, initial deployment and ongoing management of VoIP may entail more tasks than you are prepared to take on with your current team. This chapter discusses outsourcing alternatives to help you fill in the gaps and ensure a successful VoIP project.
