Here is what each chapter covers:
Chapter 1
How the telephony community views this technology
How the data networking community views this technology
Chapter 2
The top benefits you will receive from VoIP—and which benefits are more hype than reality
Analyzing your VoIP return on investment (ROI)
Getting a good ROI
Chapter 3
The planning, analysis, and assessment needed to ensure a successful deployment
Avoiding common VoIP pitfalls through proper planning
Why most networks are not ready for a VoIP deployment
Pilot deployments: how big should you start, and when do you roll out?
A roadmap for your VoIP deployment
The critical importance of a thorough testing plan
Chapter 4
Some options for outsourcing
Criteria that determine whether you should roll out VoIP yourself or work with an integrator
Selecting an integrator: important questions to ask
A methodology for approaching outsourcing
Chapter 5
An introduction to quality of service (QoS) and tuning concepts
Network QoS techniques
Tuning choices and their trade-offs
Some QoS and tuning recommendations for VoIP
Chapter 6
Why VoIP management is essential
Core components of a comprehensive VoIP management infrastructure
Managing operations and availability
Maintaining call quality
Recommendations for VoIP management
Chapter 7
Determining what to measure in a VoIP SLA
Steps for implementing VoIP SLAs
Chapter 8
The difficulties of network security
Stages in managing security
VoIP security problem areas
Recommendations for VoIP security
