A.13. Queue

Disorganized tickets are hard to manage, so RT provides a container for grouping tickets: the queue. The queue is the central administrative domain of RT. As the name implies, it's a line of tickets waiting to be worked on, but it's also the ticket's category. Permissions are applied to queues, rather than directly to tickets, so which actions you can take on a ticket depends on the ticket's queue. For instance, you might have the right to create, delete, and comment on tickets in the Foo queue but only the right to comment on tickets in the Bar queue.