Chapter Three: Performance Analysis

Introduction to Performance Analysis

¹ Rummler and Brache, 1995, pp. 17 “19

² Rummler and Brache, 1995, p. 17

³ Rummler and Brache, 1995, p. 19

⁴ Rosenberg, 1996b, p. 6

⁵ Rossett, 1998, pp. 33 “34

⁶ Rossett, 1998

⁷ Swanson, 1994, p. ix

⁸ Rossett, 1989 and Swanson, 1994

⁹ Rossett, 1989, p. 63

¹⁰ Swanson, 1994, p. 190

¹¹ Swanson, 1994, p. 123

¹² Swanson, 1994, p. 151

¹³ Swanson 1994, p. 151

¹⁴ Swanson, 1994, p. 187

¹⁵ Swanson, 1994, p. ix

Organizational Analysis

¹ Rosenberg, 1996, p. 6

² Grant and Moseley, 1999, p. 15

³ Nickols, 1996

⁴ Nickols, 1996

⁵ Rossett, 1998, pp. 33 “34

⁶ Tosti and Jackson, 1997, p. 23

⁷ Grant and Moseley, 1999, p. 16

⁸ Brethower, 1997b, p. 21

⁹ Zemke, 1987

¹⁰ Rummler and Brache, 1995

¹¹ Nickols, 1996

Environmental Analysis

¹ Seels and Richey 1994, p. 89

² Rothwell, 1996b, p. 33

³ Rothwell, 1996b, p. 100

⁴ Rothwell, 1996b, p. 100

⁵ Rothwell, 1996b, p. 102

⁶ Rummler and Brache, 1995, pp. 68 “69

⁷ Rossett, 1999

Gap Analysis

¹ Geiss, 1986, p. 6

² Kaufman 1993, p . 4

³ Rothwell, 1996b, p. 132

⁴ Rothwell, 1996b, pp. 129 “132

⁵ Rothwell, 1996b, pp. 131 “32

⁶ Rothwell, 1996b

⁷ Zemke, 1987

⁸ Rothwell, 1996b, p. 136

⁹ Bunning, 1979

¹⁰ Mager and Pipe, 1984, p. 13

¹¹ Hurt, 1994, pp. 57 “59

¹² Ford, 1975, pp. 35 “39

¹³ Zemke, 1987, pp. 141 “151