Index_C

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B

Back-end processing, 12

Backing out, 98

Backups, 21

in runbooks, 202

in SLA (service level agreement), 236

Backward compatibility, 13

"Bad car mechanic" scenario, 144

Bad news, 128-130, 238

Bandwidth, 46, 47

Base building, 267

Basic needs, for technologies, 48

BAU (business as usual) process, 14

error rates, 19

identifying support for, 164

and missed dates, 264

and risk aversion, 251

support requirements, 199

in workflow disruption, 227

Belt and suspenders strategy, 98

Benchmarks, 162

Beneficiaries, 11; see also Customers; Projects

in budget management, 167

vs. customers, 217-219

dealing with, 219-220

expected behavior of, 218

joint planning with, 232-234

negotiating with, 238-239

objections of, 226-229

and project timelines, 16

risks of, 86, 91-92, 229

roles and responsibilities of, 234

scope creep from, 89

service levels, 235-236

sharing assumptions with, 37

in technology design reviews, 59

in UAT (user acceptance testing), 234-235

in vendor management, 80-81

Beneficiary tasks, 214

Benefits of projects, 8-11

Big Thirteen interrogatory, 3; see also Projects

in airport construction project, 32

beneficiaries: who benefits?, 11

benefits: what are the benefits?, 8-11

chart of, 4

costs: what is the cost?, 15

customers: who is the customer?, 11-12

dependencies: what are the key dependencies?, 16-17

legacy environment: what is the fit?, 12-15

risks: what is the risk?, 17-18

scope: what is to be done?, 5-8

shelf life: what is the shelf life?, 21

sponsors: who is the sponsor?, 12

success metrics: what are the success metrics?, 18-20

support: how will we support this?, 20-21

timeline: what is the timeline?, 15-16

Billing records, 1

Body counts, 269

Boss management, rules of, 253

Bouncing ball, following the, 4, 214

Brainstorming, 11

Branch systems, 267

Browsers, compatibility issues in, 13, 41

Budgets, 4; see also Costs

approval of, 175

assumptions in, 162-164

common processes in, 161-162

and cost recovery, 174-175

documenting, 152

estimates, 169-171

laundry list, 172

missed, 264

overruns, 175-176, 177-178

reviewing, 172-173

and service delivery, 174-175

shortfalls in, 173-174

source data, 164-169

tracking expenditures in, 176-177

working out, 263

Builder's mentality, 293

Buildings, delay in occupancy of, 147

Business acumen of project managers, 285

Business drivers, 46

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