Study Lab for Chapter 19

Use the "Key Terms and Definitions" section of the lab to review terms used in this chapter. Try the "Practice Test" to check your comprehension of the chapter. Tackle the "Lab Exercises" to apply your knowledge.

Key Terms and Definitions

Add Hardware or Add/Remove Hardware Wizard

Control Panel icons used to install, remove, or troubleshoot hardware.

Add Printer Wizard

Windows tool for installing a new printer.

default printer

Printer that will be used for all print jobs unless you select a different one with the Printer dialog.

Device Manager

The Windows 9x/Me/2000/XP interface for displaying and adjusting hardware resource and driver settings.

digital signature

Special coding placed in system and driver files to indicate they are approved by Microsoft for use with a particular operating system.

digitally signed device driver

Device driver approved by WHQL for use with the installed version of Windows.

File Signature Verification

Windows utility used to determine if system and ( optionally ) driver files have been digitally signed.

forced hardware

PnP hardware that has been manually configured in Device Manager.

garbage output

Unreadable printer output usually caused by using the wrong printer driver.

.INF file

Driver configuration file; a special text file used by Windows to install and configure PnP hardware.

legacy card

A non-PnP card, usually ISA.

local printer

Printer connected directly to your computer.

Microsoft System Information

The Windows 98/Me/2000/XP utility for viewing hardware and software information about the system.

offline mode

Print spooler setting used to hold print jobs when printer is not available.

Plug and Play

Windows and BIOS technology for installing devices with minimal user intervention. Also allows for hardware resources to be adjusted to make room for new devices. Plug and Play also is referred to as PnP.

print job

Any page or group of pages sent to be printed at one time. Each time you click Print in an application, the page or pages you print are a separate print job.

print spooler

Windows feature that saves print jobs to the default temporary folder and feeds them to the printer when it's ready. Enables user to reorder, pause, and cancel some or all print jobs.

remote printer

Printer available over the network.

shared printer

Local printer available to others over the network.

System Restore

Windows Me/XP feature for reverting system Registry to a user-specified previous state.

troubleshooters

Feature built into various parts of Windows that helps users diagnose problems with the system. Troubleshooters might start a Q&A diagnostic process or open a Properties sheet.

unsigned driver

A driver not approved by WHQL for use with the installed version of Windows. Might work correctly, but might be outdated or have bugs .

virtual printer

Printer driver used by software such as Adobe Acrobat Distiller instead of a physical printer.

WHQL (Windows Hardware Quality Labs)

The Microsoft organization that tests and approves device drivers.

Practice Test

1:	Your client is unable to print to a remote printer. When you go to the computer with the printer and view the printer's Properties sheet, the Sharing tab is not listed. Which of the following methods should be used to enable the printer? Install Windows File and Print Sharing on the computer with the printer. Go back to the client's computer and install Windows File and Print Sharing there. Install the correct icon for the remote printer. Enable the option to install additional printer drivers.
2:	A client running Windows 2000 has a printer with both USB and parallel ports. The client has decided to use the printer as a USB printer after using it in parallel mode for awhile. Which of the following steps are most likely necessary to make this change (Select all correct) Open the Ports dialog box and select the USB port for the printer. Install USB drivers for the printer. Just plug the printer into the USB port and let Windows do the rest. Upgrade to Windows XP.
3:	Your client wants to prevent employees from printing documents to the expensive color laser printer in the Graphic Arts department after normal work hours. The printer is attached to a Windows 2000 workstation. Which of the following tabs on the printer Properties sheet should be used for this purpose? Scheduling Security Advanced Sharing
4:	You are troubleshooting an inkjet printer that appears to be low on ink. Which of the following tabs on the printer Properties sheet is most likely to lead you to the utility menu? Details Security Advanced Ports
5:	You're moving a notebook computer from one office to another. At the first office, the default printer was an HP LaserJet. At the new office, the default printer is an Epson inkjet printer. When you start up the computer at the new office, you notice that there are still several print jobs left in the print spooler for the default printer. Which of the following is the best response? Configure the computer to use the Epson as its default printer and release the print jobs. Cancel any print jobs that are not needed and release the rest. Cancel all print jobs. Release the print jobs without making any changes to the system.
6:	If you don't have an Internet connection, which of the following can be used as a source for a driver for a new device? (Choose all that apply) Windows Update Hard disk CD-ROM Floppy disk
7:	You have opened the Windows Device Manager to view the properties for a device that displays Device Manager error code 15. Which of the following processes will best resolve this error? Select nonconflicting resources for the device or the other device that conflicts with it. Delete the device from Device Manager and rerun Add New Hardware. Install updated drivers. Delete the device from Device Manager and physically remove it from the system.
8:	Which of the following tools can display hardware resources in use by the device as well as operating system and software information? Control Panel System Information DirectX Diagnostics Dr. Watson
9:	You are trying to troubleshoot a problem with a PnP device. After contacting the vendor, you determine that the device must be configured to use fixed hardware resources. This type of configuration is known as which of the following? Legacy configuration Forced Hardware Disable in this hardware profile IRQ sharing
10:	After installing an older game on a system running Windows XP, you suspect some system files might have been overwritten. Which of the following tools should you use to restore the correct versions of these files? Signature Verification Tool System Configuration Utility Version Conflict Manager System File Checker
11:	If you want to run System Information and your system doesn't have a Programs menu shortcut to it, which of the following programs should be launched with Start, Run? MSConfig MSD Dxdiag Msinfo32

Lab Exercises

Required equipment : working system with Internet connection, printer with driver CD or floppy disk, internal hardware to install, and driver CD or floppy disk

Printer Installation and Configuration

Objectives : Learn how to install and configure the printer.

1. Read the documentation for installing the printer.

2. Install the printer per instructions.

3. Run a test print. What does the test print tell you about the printer?

4. Send a couple of print jobs to the printer and open the print spooler. Cancel the second print job.

5. Open the printer Properties sheet and go through the tabs. If the printer is an inkjet printer, which tab(s) do you use to select paper type and print settings (such as photo quality)? If the printer is a laser or LED printer, which tab lets you see the onboard memory?

Card Installation and Configuration

Objective : Learn how to install an add-on card and view its configuration and driver information.

1. Read the documentation for installing the card.

2. Install the card per instructions.

3. Open the Windows Device Manager or NTDIAG (with Windows NT 4.0). What hardware resources does the card use? Are there any conflicts?

4. If there are any problems with the device, note the Device Manager error code. What was the code (if any)?

5. Before resolving any problems with the device, run System Information (if available). Does the card show up in the Problem Device category?

6. Use System Information to determine the answers to these questions:

   1. What version of Windows does the system use?

   2. Where and what size is the swapfile or pagefile?

   3. Are there any hardware conflicts on the system?

Checking for Digital Signatures (Windows Me/2000/XP)

Objective : Determine if system and driver files are digitally signed and correct any problems.

1. Run Sigverif in Advanced mode to check for unsigned system or driver files.

2. If any unsigned system files are discovered , run SFC to repair them with Windows 2000/XP. Have your Windows CD available (Windows Me is designed to automatically protect these files).

3. If any unsigned driver files are discovered, start Device Manager, inspect the properties for one or two of these devices, and use Update Driver (if available) or use Windows Update to see if signed drivers are available.

Answers to Practice Test

A1:	Answer A (install Windows File and Print Sharing on the computer with the printer) will get your client printing remotely in a hurry. There's no reason to install this service on any computer that doesn't have resources it plans to share with others. The printer icon changes automatically depending upon the type of printer configuration in use.
A2:	You need two answersA (open the Ports dialog and select the USB port for the printer) and B (install USB drivers for the printer) to make the move to USB printing. It's likely that installing USB drivers for the printer will also change the ports dialog for you.
A3:	Answer C (advanced) is the one you want to prevent moonlighting employees from creating unauthorized letterheads, posters , and who knows what else. Scheduling was used by Windows NT 4.0.
A4:	It can be tricky to locate the utility menu, but answer C (advanced) is the right way to get started.
A5:	Answer C is the simplest and the correct answer. The HP LaserJet and Epson printers use completely different printer languages and any attempt to use the Epson to output print jobs intended for a laser printer will result in a lot of garbage output.
A6:	If you answered B (hard disk), C (CD-ROM), and D (floppy disk), give yourself a gold star. Windows Update won't work without an Internet connection.
A7:	Answer A (select nonconflicting resources for the device or the other device that conflicts with it) is what you need to do. Click the Troubleshoot button if your version of Windows has it to get started.
A8:	Just one of these answers is a true one-stop shop, and that is answer B (System Information).
A9:	Answer B (forced hardware) is the answer you want. You can use this method of configuration if the Resources tab lets you change settings or use a different "setting based on" option.
A10:	Try answer D (system file checker) to fix any damage from dumping old software on your system.
A11:	Answer D (Msinfo32) is the one to choose on most versions of Windows. If you type Winmsd (which was used for System Information in Windows NT 4.0), in Windows 2000/XP it also runs System Information. MSD was used for system information in the days of Windows 3.1 and MS-DOS. Dxdiag shows some of the same information as Msinfo32. MSConfig is what you use to adjust startup programs.