Table of Contents

		Working with Microsoft Dynamics CRM 3.0 byMike SnyderandJim Steger Microsoft Press 2006 (582 pages) ISBN:0735622590 With insights from a leading deployment consulting team, this book offers an introduction to Microsoft CRM fundamentals and provides guidelines for adapting Microsoft CRM to meet exacting business needs.

Table of Contents
	Working with Microsoft Dynamics CRM 3.0
	Foreword
	Introduction
	Part I - Configuration and Settings
	Chapter 1	-	Microsoft Dynamics CRM 3.0 Overview
	Chapter 2	-	Setting Up Your System
	Chapter 3	-	Managing Security and Information Access
	Part II - Customization
	Chapter 4	-	Entity Customization: Concepts and Attributes
	Chapter 5	-	Entity Customization: Forms and Views
	Chapter 6	-	Entity Customization: Relationships, Custom Entities, and Site Map
	Chapter 7	-	Reporting and Analysis
	Chapter 8	-	Workflow
	Part III - Extending Microsoft Crm
	Chapter 9	-	Server-Side SDK
	Chapter 10	-	Client-Side SDK
	Chapter 11	-	Integration with External Applications
	Index
	List of Figures
	List of Tables
	List of Listings
	List of Sidebars