Running the Successful Hi-Tech Project Office (Artech House Technology Management Library) - page 59


Index

A

Action item management, 123

Administrative support, 67

Aggregating measurements, 179-83

Aggregation structures, 179-81

activity, 180-81

deliverables, 180

organization, 179

patterns illustration, 181

portfolio, 179

project, 180

Analytical hierarchy process, 162-63



Index

B

Black-Scholes equation, 167, 168

Bottlenecks, 189

Brooks, F., 38

Bubble diagram, 156

Budgeting, 90-92

defined, 90

goals, 90-91

master plan and, 90

structure, 92

See also PO processes

Burden calculations, 68-69

Bureaucracy, limiting, 223-24



Index

C

Capability maturity model (CMM), 27, 217-18

Capacity-versus-demand charts, 116

Change management process, 64-66

communications, 66

configuration management (CM), 65

defined, 64

efforts, 64-66

illustrated, 66

requirements management, 64-65

See also Support processes

Change(s)

business-process-improvement layers of, 206

cultural/value, 206

lasting/effective, 205, 206

layers of, 205-13

managerial, 206

mental models and, 211-13

need for, conveying, 218-23

operational, 206

organizational culture and, 208-9

people, 211

power structure and, 209-11

reward structure and, 206-8

Commercial success probability, 144

Communications

path, 39

time size effect in, 40

Communication strategy, 218-23

message reception and, 223

questions addressed by, 218

tasks, 218

Complex behaved systems, 19-21

defined, 19

interactions, 21

problems, 21

Configuration management, 103-4

defined, 103

levels, 103-4

personnel, 74

tasks, 103

See also PO processes

Contingency

allowances, 136-39

calculation, 151

table, 151

time, 152

Cumulative probability distribution, 134

Customer satisfaction, 201, 202



Index

D

Decision-tree project valuation, 165

Deployment, 205-25

bureaucracy and, 223-24

communication strategy and, 218-23

incremental, 215-17

maturity models and, 217-18

obstacle perception, 14

project management and, 224-25

success, 11-12

Dispersion measurement, 176

Document management, 120-21

capabilities, 121

defined, 120

illustrated, 122

See also Tools



Index

E

Ericsson competence model, 105

Estimation process, 89-90

defined, 89

estimate types, 90

goals, 89

Estimations

historical data for, 188

methods of, 132

metrics for, 187-89

rough, 132-36

three-point, 133

types of, 90



Index

F

Fatigue, 32-34

The Fifth Discipline, 41

Finances/budgeting tool, 122

Financial forecast, 48-49

defined, 48-49

illustrated, 49

Forecasting

resource needs, 146-52

revenues, 152



Index

G

Gartner Group's Magic Quadrants, 125



Index

H

Head count increases, 38-39

High coupling, 22

Human-resources management, 70, 71, 104-5

defined, 104

Ericsson competence model, 105

functions, 104

mentoring, 105

See also PO processes



Index

I

IDEF0, 227-28

defined, 227

hierarchical structure, 228

information on, 228

syntax, 227

Incremental deployment, 215-17

approach, 215, 216-17

blueprint, 216

key aspect, 217

See also Deployment

Integrated Development Enterprise (IDE), 126

Internal rate of return (IRR), 144

Invoicing, 69



Index

J-K

Judgment matrix, 158