AKA | Five W's and Two H's |
Classification | Idea Generating (IG) |
The 5W2H method is a very structured, idea-generating tool that asks a specific set of questions regarding a previously prepared problem or opportunity statement. This tool will force a team to consider and question every aspect of the problem or opportunity.
To examine and question a process or product for the purpose of gaining improvement ideas.
To identify potential problem or opportunity breakthroughs.
To assist a team in generating new ideas.
To discover overlooked issues or causes.
→ | Select and define problem or opportunity |
→ | Identify and analyze causes or potential change |
→ | Develop and plan possible solutions or change |
Implement and evaluate solution or change | |
Measure and report solution or change results | |
Recognize and reward team efforts |
Research/statistics | |
1 | Creativity/innovation |
Engineering | |
Project management | |
3 | Manufacturing |
Marketing/sales | |
Administration/documentation | |
Servicing/support | |
Customer/quality metrics | |
2 | Change management |
before
Events log
Checksheet
Brainstorming
Pareto chart
Problem specification
after
Starbursting
Problem analysis
Countermeasures matrix
Solution matrix
Work flow analysis (WFA)
Also refer to the SCAMPER tool for more options.
STEP 1 Display a prepared problem or opportunity statement to the team. See example Reduce Hiring Cycle Time for Engineers.
STEP 2 Describe the 5W2H chart and its headings of Issue, 5W2H, Question, and Consider.
STEP 3 Participants respond with questions and countermeasures for completing the chart. Use additional flip-chart paper to record a large number of responses.
STEP 4 Review and date the completed chart.
Reduce Hiring Cycle Time for Engineers | Date: xx/xx/xx | ||
---|---|---|---|
Issue | 5W2H Question | Consider | |
Purpose | Why | –do we need this process? | Outsource |
–does it take so much time? | function | ||
Activity | What | –are the activities involved? | Cycle time |
–are the essential activities? | reduction | ||
Place | Where | –is the process performed? | Centralization/ |
–are the employment offices? | decentralization | ||
Staff | Who | –is involved in this process? | Reduce |
–needs to be involved? | approvals | ||
Time | When | –is this process activated? | Planning/ |
–is this process completed? | Procedures | ||
Method | How | –do we recruit? | Re-engineering |
–is staffing practiced? | |||
Cost | How much | –does it cost for hiring? | Cost/ |
–can the cost be reduced? | benefit analysis |