Website and Internet research, 36-37
Welch, Jack, 28-29, 90
Wetlaufer, Susy, 130
what you say often, 109
what you say well, 110
Who's who of Master Presenters, The, 258
WIIFM, 114-115
Woods, Sharon, 38
worksite visits, 29, 35
Wydro, Kenneth, 24