| 1. | The answer is B. These are general skills that managers of any type will need to use in order to perform successfully for the organization. |
| 2. | The answer is C. These are discussed in the PMBOK as skills that deal with the individual for the most part. However, these skills also can be used in situations with more than one person. |
| 3. | The answer is D. These are generally thought of as administrative skills and often are not done by the project manager if the organization has experts in these skills on staff. |
| 4. | The answer is C. The size of the team may change as people are added or let go to meet the requirements of certain phases of the project. |
| 5. | The answer is A. The various members of the project team that is built within an organization will have reporting lines to their functional managers and will not report directly to the project manager. |
| 6. | The answer is C. A reporting relationship is a formal relationship that is designed by the organization. |
| 7. | The answer is B. Human resource planning is the area where required people are identified. |
| 8. | The answer is D. The logistics can get very complicated if you are using a multinational team with members in various far-flung places. |
| 9. | The answer is B. All of these are constraints that may affect the project and the project manager. The key for the project manager is to check at the beginning of the project to determine whether any of these constraints will affect the project as it is executed. |
| 10. | The answer is C. These two process assets can be used to help reduce the amount of time needed in the planning process if used correctly. |
| 11. | The answer is D. All of them have a graphic, top-down, "family tree" orientation. |
| 12. | The answer is B. The Organizational Breakdown Structure shows the organization's units and departments as a top-down graph. |
| 13. | The answer is A. The Resource Breakdown Structure details the various resources, both human and mechanical, that are needed to successfully execute the project. |
| 14. | The answer is D. The Work Breakdown Structure is one of the principal documents that a project manager uses to manage the project. |
| 15. | The answer is B. The Responsibility Assignment Matrix is used to give an overview of personnel responsibility for particular tasks. |
| 16. | The answer is B. This authority will most often come from the organization. |
| 17. | The answer is D. The project manager must know the skill sets and skill levels of potential project team members to do effective human resource planning. |
| 18. | The answer is B. The size and complexity of the project will be one of the determining factors as to whether to make the staffing management plan formal or informal. |
| 19. | The answer is C. These criteria should be determined early in the project. |
| 20. | The answer is B. Rewards and recognition are among the most important factors in project team motivation. |
| 21. | The answer is C. All of these can be found in a staffing management plan, although this will depend on where the organization prefers to cover these topics. |
| 22. | The answer is D. Compliance with both external and internal regulatory issues is necessary for a project to run smoothly. |
| 23. | The answer is C. Keeping the project team safe, particularly in construction projects, should be a major concern for organizations. |
| 24. | The answer is D. If this is planned at the beginning of the project, it will make running the project much simpler and will prevent potential issues with personnel. |
| 25. | The answer is A. This is the act of acquiring those skills needed to complete a project. |
| 26. | The answer is B. In a virtual team, not all team members are in the same geographical location. |
| 27. | The answer is D. Negotiation is a significant skill required to run a project. The project manager will constantly be negotiating with other managers for resources during the execution of a project. |
| 28. | The answer is B. Writing down expectations for skill set growth and having measurable milestones is necessary for successful project management. |
| 29. | The answer is A. If at all possible, it is generally best to have the whole team in the same space at the same time. In international projects, this will not be possible. |
| 30. | The answer is B. These, and other types of training, will help raise the skill standards of the individuals and the whole team. |
| 31. | The answer is C. Both types of ground rules, informal and formal, are important to manage as a project manager. Often the informal ground rules are the ones that determine how the overall project will be run and how successful the project will be if all the project team members follow the informal rules. |
| 32. | The answer is A. People skills are almost always the hardest to learn and to master. Mathematical and technical skills are learned early. Handling people well is hard. |
| 33. | The answer is A. If possible, let the people involved in the conflict work it out in a collaborative manner. |
| 34. | The answer is D. Compromising while solving conflict results in the continuation of the conflict and seldom brings resolution. |
| 35. | The answer is C. By writing issues down, you create a permanent record of how issues were handled and resolved. |
| 36. | The answer is B. If you set clear objectives, you can use them as discussion points in the next performance appraisal. |
| 37. | The answer is A. If formal ground rules are set at the beginning of the project, it may be possible to avoid conflicts by referring to the established ground rules. |
| 38. | The answer is C. The acronym means Management by Walking Around, and it describes a practice that should be a standard for any type of manager. If you want to get your team to work closely with you, be sure to let them see you and in turn make sure you communicate in person with them. |
| 39. | The answer is C. Requested staffing changes are an output of managing the project team. |
| 40. | The answer is D. The organization should set policies concerning disciplinary actions. You should contact the HR department to make sure you are in compliance with the organizational policy. |
| 41. | The answer is B. These, and others, are examples of information that may be contained in your lessons learned. |
| 42. | The answer is D. These types of actions should be taken when you have reason to believe that some type of problem may occur in the future. It is always better to anticipate problems and deal with them than it is to react to them after they have occurred. |
