Table of Contents


facilitation basics
Facilitation Basics
by Donald V. McCain and Deborah D. Tobey   ISBN:1562863614
ASTD © 2004

This book allows you to focus on learners and help an audience "get" a facilitator's message by focusing on the basic principles that underlie effective learning facilitation.

Table of Contents
Facilitation Basics
About the Training Basics Series
Preface
Chapter 1 - Introduction—It’s Not About You—It’s About Them!
Chapter 2 - Learning Facilitation
Chapter 3 - Learner and Facilitator
Chapter 4 - Getting Started
Chapter 5 - Facilitating Learning Activities
Chapter 6 - Facilitation Techniques
Chapter 7 - Managing Difficult Participants
Chapter 8 - Using Media to Support Learning
Chapter 9 - Assessing Facilitation Quality
Chapter 10 - A Final Note
References
Additional Resources
List of Figures
List of Tables
List of Exercises


Facilitation Basics allows you to focus on the learners and help an audience "get" a facilitator's message by focusing on the basic principles that underlie effective learning facilitation. In addition, you will find solid tips and techniques on creating a learning climate, facilitating learning activities, managing difficult participants , using media to support learning, and assessing your facilitation quality and success.

About the Author

As founder and principal of Performance Advantage Group, Donald McCain has dedicated the organization to helping companies gain competitive advantage through the development of their human resources. With more than 28 years of corporate and consulting experience, McCains focus is on design and development of custom learning experiences in leadership, sales and marketing, call center management, and many areas of professional development that result in improved business unit and individual performance.

He also consults in HRD processes, including design/development, competency identification and development, certification, evaluation (including transfer and return-on-investment), presentation and facilitation, and managing and marketing the HRD function. Most of his clients are Fortune 100 companies across various industries. His work is international in scope. McCain has also consulted with many new consultants on the business side of training consulting.

McCain has a bachelors degree in business administration, a masters degree of divinity, a masters degree of business administration with a concentration in HR and marketing, and a doctorate in education in HRD from Vanderbilt University. He is a member of ASTD and the American Management Association International (AMAI), and a former member of the Academy of Human Resource Development (AHRD). McCain previously served as an adjunct assistant professor of leadership and organizations for Vanderbilt University and is currently an adjunct professor for the school of management at Belmont University. He also teaches for the University of Phoenix.

He is author of the book Creating Training Courses (When Youre Not A Trainer) (ASTD, 1999) and also wrote the lead article for Hrfocus , Aligning Training With Business Objectives (February, 1999). Additionally, he has published several evaluation instruments.



Facilitation Basics

DONALD V. McCAIN

DEBORAH D. TOBEY

A Complete How-to Guide to Help You:

  • Enhance Your Skills as a Facilitator

  • Create Supportive and Effective Learning Environments

  • Ensure Learning Is Transferred to the Job

All rights reserved. Printed in the United States of America.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods , without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests , write to ASTD, Publications Department, Box 1443, Alexandria, VA 22313–2043.

ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment (ROI), instructional systems development (ISD), e-learning, leadership, and career development.

Ordering information: Books published by ASTD Press can be purchased by visiting our Website at store.astd.org or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2003113722

ISBN: 1-56286-361-4

Acquisitions and Development Editor: Mark Morrow
Copyeditor: Karen Eddleman
Interior Design and Production: Kathleen Schaner
Cover Design: Ana Ilieva
Cover Illustration: Phil and Jim Bliss

About the Authors

Donald V.McCain

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As founder and principal of Performance Advantage Group , Donald McCain has dedicated the organization to helping companies gain competitive advantage through the development of their human resources. With more than 28 years of corporate and consulting experience, McCain’s focus is on design and development of custom learning experiences in leadership, sales and marketing, call center management, and many areas of professional development that result in improved business unit and individual performance.

He also consults in HRD processes, including design/development, competency identification and development, certification, evaluation (including transfer and return-on-investment), presentation and facilitation, and managing and marketing the HRD function. Most of his clients are Fortune 100 companies across various industries. His work is international in scope. McCain has also consulted with many new consultants on the business side of training consulting.

McCain has a bachelor’s degree in business administration, a master’s degree of divinity, a master’s degree of business administration with a concentration in HR and marketing, and a doctorate in education in HRD from Vanderbilt University. He is a member of ASTD and the American Management Association International (AMAI), and a former member of the Academy of Human Resource Development (AHRD). McCain previously served as an adjunct assistant professor of leadership and organizations for Vanderbilt University and is currently an adjunct professor for the school of management at Belmont University. He also teaches for the University of Phoenix.

He is author of the book Creating Training Courses (When You’re Not A Trainer) (ASTD, 1999) and also wrote the lead article for HRfocus , Aligning Training With Business Objectives ” (February, 1999). Additionally, he has published several evaluation instruments.

He lives in Nashville, Tennessee, with his wife Kathy and their two boys, Weston and Colin. He also has two married daughters, Kimberly and Karla. Donald McCain may be contacted at <donpag@bellsouth.net>.

Deborah Davis Tobey

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Building on her nearly 20 years’ experience in the field, Deborah Davis Tobey is principal of Deb Tobey LLC, a consulting practice in human and organization performance improvement. She works with client organizations in consulting skills development and consulting systems; training needs assessment, design, facilitation, and evaluation; strategic planning; teambuilding ; group process consultation; competency modeling; and leadership development. Her clients include Fortune 500 organizations in manufacturing, finance, import, health care, the service sector, as well as nonprofit organizations, state and local governments , and universities.

Tobey functions often in a mentor/coaching role with HRD professionals and students. She has served ASTD in several officer capacities for 10 years.

She has a bachelor’s degree in English and a master’s degree in student personnel administration and counseling from Virginia Tech. Her doctorate in HRD is from Vanderbilt University. She served for four years as adjunct professor of the practice in HRD at Vanderbilt University and is currently an adjunct professor in the HRD graduate program at George Washington University.

Tobey is author/creator of several proprietary tools and processes that assist her clients: The EchoSource Consulting Skills Model, which helps consultants assess their clients and develop strategies that match the client’s needs; HRD Frameworking, a coaching process that assists HRD internal consultants in developing and strengthening the expertise in their units; and Outcome Processing, a data reduction process that assists clients in gathering and making meaning of data so that it can be used as a strategic planning input.

She lives in Nashville, Tennessee, with her husband, Bryan Tobey. Deborah Davis Tobey may be reached at <dtobey@mindspring.com> or www.debtobey.com.