| Table of Contents |
 | How Great Decisions Get Made—10 Easy Steps for Reaching Agreement on even the Toughest Issues |
| Foreword |
| Introduction |
| Part 1 - Making Great Decisions |
| Part 2 - Ten Easy Steps for Reaching Agreement |
| Step #1 | - | Enlist Everyone: Invite Hidden as Well as Visible Talent and Avoid Creating Enemies |
| Step #2 | - | Discover Shared Hopes: Multiply Your Prospects for Success |
| Step #3 | - | Uncover the Real Issues: Listen to Thoughts and Feelings |
| Step #4 | - | Identify all Options: See the Whole Tree before You Go Out on a Limb |
| Step #5 | - | Gather the Right Information: Look Through the Lens of Your Hopes |
| Step #6 | - | Get Everything on the Table: 100 Percent Information, Zero Percent Debate |
| Step #7 | - | Write Down Choices that Support Shared Hopes: Take the Guesswork Out of Decisions |
| Step #8 | - | Map the Solutions: See Clear Results |
| Step #9 | - | Look Ahead: Be Prepared with Alternatives |
| Step #10 | - | Stay Charged Up: Celebrate Results and Renew Your Hopes |
| Part 3 - Six Strategies for Overcoming Obstacles |
| Strategy #1 | - | Don't Have Time? Try the 30-Minute Miracle |
| Strategy #2 | - | Not in Charge? Employ Persuasive Techniques |
| Strategy #3 | - | No Guide? Follow the Self-Directed Process |
| Strategy #4 | - | Very Large Group? Solve Problems the Way You Play the Accordion |
| Strategy #5 | - | Can't Get Everyone Together? Be an E-Team |
| Strategy #6 | - | Stuck? Dissolve Old Differences and Build Trust |
| Epilogue | - | Be an Agent of Hope in a Fearful World |
| Appendix A | - | The Ten-Step Improvement Checklist |
| Bibliography |
| Index |
| List of Figures |
| List of Tables |
| List of Tough Issues |
| List of Sidebars |
