List of Sidebars

Introduction

BE AN AGENT OF HOPE

Part 1: Making Great Decisions

FEARS GET IN THE WAY

HOPES WORK

BE AN AGENT OF HOPE

Part 2: Ten Easy Steps for Reaching Agreement

HOW TO USE EACH STEP AND GAIN PRACTICAL VALUE

Step #1: Enlist Everyone: Invite Hidden as Well as Visible Talent and Avoid Creating Enemies

BE AN AGENT OF HOPE

Step #2: Discover Shared Hopes: Multiply Your Prospects for Success

BE AN AGENT OF HOPE

Step #3: Uncover the Real Issues: Listen to Thoughts and Feelings

BE AN AGENT OF HOPE

Step #4: Identify all Options: See the Whole Tree before You Go Out on a Limb

BE AN AGENT OF HOPE

Step #5: Gather the Right Information: Look Through the Lens of Your Hopes

HOPES AID EFFECTIVE INFORMATION GATHERING BY:

BE AN AGENT OF HOPE

Step #6: Get Everything on the Table: 100 Percent Information, Zero Percent Debate

BE AN AGENT OF HOPE

Step #7: Write Down Choices that Support Shared Hopes: Take the Guesswork Out of Decisions

BE AN AGENT OF HOPE

Step #8: Map the Solutions: See Clear Results

BE AN AGENT OF HOPE

Step #9: Look Ahead: Be Prepared with Alternatives

BE AN AGENT OF HOPE

Step #10: Stay Charged Up: Celebrate Results and Renew Your Hopes

BE AN AGENT OF HOPE

Strategy #1: Don't Have Time? Try the 30-Minute Miracle

BE AN AGENT OF HOPE

Strategy #2: Not in Charge? Employ Persuasive Techniques

BE AN AGENT OF HOPE

Strategy #3: No Guide? Follow the Self-Directed Process

COMMUNICATION GUIDELINES

BE AN AGENT OF HOPE

Strategy #4: Very Large Group? Solve Problems the Way You Play the Accordion

KEY WAYS TO SCALE STEPS #2 AND #3 FOR LARGE GROUPS

BE AN AGENT OF HOPE

Strategy #5: Can't Get Everyone Together? Be an E-Team

BE AN AGENT OF HOPE

Strategy #6: Stuck? Dissolve Old Differences and Build Trust

BE AN AGENT OF HOPE