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- Challenging the Unpredictable: Changeable Order Management Systems
- Enterprise Application Integration: New Solutions for a Solved Problem or a Challenging Research Field?
- Context Management of ERP Processes in Virtual Communities
- Data Mining for Business Process Reengineering
- Development of Interactive Web Sites to Enhance Police/Community Relations
- Chapter III Two Models of Online Patronage: Why Do Consumers Shop on the Internet?
- Chapter IV How Consumers Think About Interactive Aspects of Web Advertising
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter XII Web Design and E-Commerce
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior