Index_C

C

C++ programming, 241

Capital. See also Investments

exclusive sourcing and, 34-35

IT investment and, 71-99 (see also Information technology (IT))

stocks and bonds, 365

Capital One, 196-197

Carrier, 399-400

Carroll, John S., 325-332, 417

Carstedt, Goran, 323-324, 389-412, 417

Carter administration, 348

Caruso, Denise, 78

Center for Coordination Science (CCS), 10, 251

Center for Information Systems Research (CISR), 10

Centralization

commanders and, 55

cowboys and, 54-57

factors affecting, 57-62

IT and, 50-57, 62-63, 310

unions and, 342

Chandler, Alfred, 142-144

Change, 3-4

anticipated, 267

e-lancing and, 103-114

emergent, 267

empowerment and, 49-69

firm boundaries and, 25-48

groupware and, 265-281

IT and, 71-99, 297-298 (see also Information technology (IT))

mechanisms of, 20-21

reasons for, 17-20

scenario study and, 115-132

Chase Manhattan, 51

Chat rooms, 401

Chemical Bank, 51

Chief networks officer (CNO), 308

Chrysler, 216

CIOs. See Information technology (IT) Cisco, 181-182, 353

Citibank, 136-137, 298-299

Client/server systems, 306

Clockspeed drivers, 217

outsourcing and, 210-211

PC development and, 205-209

three-dimensional engineering and, 212-216

Cluetrain Manifesto, 401

Coase, Ronald, 25

COBOL, 301, 308

Collective bargaining, 6, 338, 340-341, 343

Columbia, 107

Commons, John R., 346

Communications, 4, 7, 72, 200

cost of, 49-50

e-lancing and, 103-114

employee's personal lives and, 375-388

empowerment and, 49-69

feedback and, 196-197

ITSS and, 269-277

metrics and, 198

outsourcing and, 211

Schneider National and, 146

supply chain design and, 207-208

transparency and, 405-408

Communications Workers of America, 362

Community, 125-126, 342. See also Personal lives

environment and, 403-404

unions and, 344

Compaq, 208, 216

Competencies, 406

Competition

best-product position and, 175, 178-179

bonding and, 184-185

clockspeed strategies and, 205-217

Delta model and, 173-203

globalization and, 297-298

guilds and, 354-355

knowledge transfer and, 42-44

lock-in and, 173, 176-178, 181-183, 186-194

supply chain design and, 205-217

technical advances and, 210

CompuServe, 302

Computer-aided design (CAD), 135

Computer-Aided Software Engineering (CASE), 235, 306

Computers, 7, 301. See also Information technology (IT)

clockspeed strategies and, 205-217

Moore's Law and, 17

Process Handbook and, 221-249 (see also Process Handbook)

Concurrent engineering, 212-216

Consistency corridor, 194

Contracts. See also Social contract

agency issues and, 38-41

evergreen, 35-36

exclusive sourcing and, 34-35

governance, 37

inside, 35-36

Japanese subcontracting and, 32-34

market monitoring and, 41-42

network influence and, 36-38

Coordination processes, 226-231

X-teams and, 283-296

Corning, 342

Corporations. See also Organizations

birth of, 104-105

department specialization and, 4-5

disintegration of, 105, 107-110

e-lancing and, 103-114

shareholders and, 5-7, 328-329, 337-340

Correnti, John, 178

Co Steel, 35

Cowboys, 54-57

Cox, Vivienne, 403

Cross-firm accreditation, 365

Cross-functional training, 379-382

Crowston, Kevin, 221-249, 417

Customers

bonding and, 176-178, 184-185

Delta model and, 175-176, 179-181, 191-193

EDS and, 179-180

employee's personal lives and, 379-380

globalization and, 297-298

IT and, 78-79

ITSS and, 269-277

lock-in and, 186-187

network redesign and, 300-301

one-stop shopping and, 299

Schneider National and, 148, 150-153

as stakeholders, 328-329

targeting of, 190-193

values and, 400-402

Zeta study and, 269-280

Customer solutions position, 175-176, 179-181, 183, 196

Cyber-cowboys, 55-57