Index_F

F

Failure, customer expectations and, 20–21

FAQs, 101, 397

Financial and information services industries, 5, 174

digital currencies and, 331–332, 335–338

financial services online, 428–431

Financial Services Technology Consortium (FSTC), 431

smart-card-based payment systems, migrating to, 306–312

Financial Services Technology Consortium (FSTC), 431

Firewalls, 43–44, 127–128, 282

First-to-market strategies, 73–74

Flooz, 350

Fraud

credit cards and, 298–299

digital currencies and, 328–329, 337

smart card technology and, 303–304

Free and open international trade, 38, 45

bilateral agreements, 47

Free Trade Area of the Americas (FTAA), 47

tariffs on computers and related devices, 46–47

WTO and agreements respecting e-commerce, 47

Free Trade Area of the Americas (FTAA), 47

FSTC (Financial Services Technology Consortium), 431

FTAA (Free Trade Area of the Americas), 47

Functionality, as cost factor, 389