Index

A

absenteeism 164

action plans 170

Allinson, Geraldine 128

appraisal/development discussions 28, 77, 112-14, 120

Asda

basic information 180

Broom Court 158

challenge 118

colleague circles 109-10

communication 54, 56, 138

community support 158

discretionary bonus scheme 142

great leaders 40, 41

honesty 63-4

induction 97

measurement 120

monthly appraisals 24

monthly meetings 136-7

‘Oscar's night' 148

personal development 109

relationships with suppliers 137

reward 97

role of hierarchy 83

shareholding 142

stretching potential 85-6

‘sundown rule' 15

team-building 153

teamwork 82

‘Tell Tony' scheme 56

tracking development 26

AstraZeneca 54, 72, 133, 180-1