List of Sidebars

Chapter 2: How To Use This Book

The ham sandwich principle

Chapter 3: Mean What You Say-Making Your Reality Match Your Principles

Respect others - keep track of development

Guiding principles - a yardstick for behaviour

‘Brightness of Future' - building potential

High-trust cultures and their impact on cost

Chapter 4: Leadership

What is the job of a leader?
Bob Henry (CORGI)

What is the job of a leader?
Liz Walford (Bromford Housing Group)

What is the job of a leader?
Mark Davies (Honda (UK))

What is the job of a leader?
John and James Timpson

Lead by example

Chapter 5: Communication-Creating Colleague Engagement

Ideas for communication

Chapter 6: Management-The Lifeblood Of Great Company Culture

Stretching potential

Hierarchy Honda-style

Facing the tough decisions

Chapter 7: Recruit for Attitude, Induct for Culture

Interviewing great-company-style

Interviewing from a principles base: getting the right people on board

Interviewing and induction at Microsoft

Chapter 8: Taking Responsibility

Give plenty of permission

Everyone makes mistakes

Being a role model

Encouraging feedback

Responsibility requires clear measures

Chapter 9: Building a Sense of Belonging

Ideas for building belonging

Chapter 10: 360-degree Service-Going The Extra Mile For Everyone

Ask customers for feedback

Corporate social responsibility (CSR)