Chapter 10. Healthcare Case Study

In 1994, Lifespan evolved as the result of a merger of Rhode Island Hospital and Miriam Hospital, the two largest acute care facilities in Rhode Island and Southern New England, partnered to form Lifespan. The reach of Lifespan's healthcare practice extends to Hasbro Children's Hospital, Emma Pendleton Bradley Hospital, Newport Hospital, and hundreds of foundations and clinics. Lifespan is a not-for-profit healthcare institution supporting more than 2,400 physicians. Lifespan's Rhode Island Hospital, Miriam Hospital, and Emma Pendleton Bradley Hospital form the Academic Medical Center and serve as the teaching arm of Brown Medical School for medical education and research.

This case study is the result of an interview with David Hemendinger, chief technology officer. Mr. Hemendinger holds responsibility for enterprise-wide systems infrastructure and new technology integration. This includes ownership of Lifespan's vast wide-area networks, local-area networks, wireless networks, data centers, helpdesk, telecommunications, system security, and all new technology deployment for the healthcare corporation.