Appendix Q Problem Trouble Report (PTR)

PROBLEM TROUBLE REPORT (PTR)

PROBLEM NO.:__________________________________

CI:_____________________________________________

DATE ISSUED:__________________________________

TEST CYCLE/JOB:______________________________

PROGRAM/PROJECT/SCR:_______________________________

TYPE:__ONLINE/SCREEN

CONDITION NO.:_______________________________

  • __BATCH/REPORT
  • __DOCUMENTATION
  • __DATABASE

CATEGORIES:

__A-CRITICAL/FIX IMMEDIATELY

 

__B-MAJOR/FIX BEFORE TEST COMPLETION

 

__C-FIX BEFORE DEPLOYMENT

 

__D-NEW OR REVISED REQUIREMENT

 

__E-PROBLEM EXISTS IN REAL WORLD

 

__F-USER DEFINED

SUBJECT:______________________________________________________________________________________________________

PROBLEM DETAILS:(Attach examples)____________________________________________________________________________

ISSUED BY:_____________________________________________________________________________________________________

ISSUING ORG:_________________________________________________________________________________________________

REQ.DEV.REPRESENTATIVE/LEAD RECOMMENDATIONS:______________________________________________________________________________________________________________________________________________________________________________

SIGNATURE:__________________________________________________________DATE:__________________________________

PROGRAMMER EVALUATION:__________________________________________________________________________________________________________________________________________________________________________________________________________

SOFTWARE PROGRAM/VERSION CHANGED:_____________________________________________________________________

FIXED:__________________RECOMMENDED CANCEL:__________________________DATE:___________________________

PROGRAMMER SIGNATURE:_____________________________________________________________________________________

REQ.DEV.REPRESENTATIVE/ACQUIRER/USER EVALUATION:

RETEST DATE:______________________________

NOT RESOLVED:_____________________CANCELED:_____________________CLOSED:____________________

SIGNATURE:___________________________________________________________________________________________

Problem Trouble Report 10.2






Software Configuration Management
Software Configuration Management
ISBN: 0849319765
EAN: 2147483647
Year: 2006
Pages: 235
Authors: Jessica Keyes
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