NOVEMBER 04

It works better than a string on your finger.

TAKE GOOD NOTES

There was something we wanted to say here. It was really important. Wait. It’ll come to us. We just can’t seem to remember…. Oh, yes. When you learn things about your people—like their birthdays or favorite restaurant or that they are vegetarians or don’t drink or like dark chocolate —take notes. You think you’ll remember it all, but trust us, you won’t.

Some managers like to carry a small, pocket-sized notepad with them just for this purpose. Others make it a point to return to their offices and enter information into the computer. It really doesn’t matter how you do it, so long as you write it down. You’ll thank us later.