1. | A user calls and says that when she is working in Microsoft Word, she is constantly interrupted by a dialog box asking whether she wants to use Sticky Keys. She always clicks Cancel to get out of the dialog box but would like it to stop appearing. What should she do?
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2. | Which of the following applications can be used to open files with the .avi extension?
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3. | What is the name for the built-in taskbar toolbar that contains shortcuts to commonly used applications?
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4. | One of your customers has resized her taskbar, making it larger so that it can accommodate the toolbars she uses and still show taskbar buttons. However, she would like it to disappear when she is not using it but appear automatically when she moves her pointer to the bottom of the display. What should you tell her to do?
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5. | From which of the following can you create a new toolbar on the Windows XP taskbar?
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6. | A customer tells you that after letting his son use his computer, he came back to find the Windows taskbar on the right edge of his display. It is very narrow, and he cannot see anything on it well. He cannot seem to resize it or move it. What should he do? (Two answers make up two parts to the solution.)
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Answers
1. | Correct Answers: A
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2. | Correct Answers: D
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3. | Correct Answers: D
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4. | Correct Answers: C
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5. | Correct Answers: A and C
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6. | Correct Answers: A and B
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