Objective 2.3 Questions

1.	A customer calls and tells you that Outlook Express will not let her open Word documents that her sister sends her. When you ask her further questions, she verifies that Word is installed but says that in Outlook Express the paper clip icon indicating an attachment is not there. You also determine that she updated her computer recently with Service Pack 1 for Windows XP. What should you tell her to do? Restart the computer. On the Security tab of the Options dialog box in Outlook Express, set the Internet Explorer security zone that is used to Internet Zone. On the Security tab of the Options dialog box in Outlook Express, clear the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box. Uninstall Service Pack 1.
2.	You are speaking with a customer who is using Outlook Express as his newsreader. He tells you that newsgroup messages are automatically downloaded when he selects a newsgroup. Instead, he would prefer it if only the headers were downloaded rather than the entire message. What should you tell him? On the Read tab of the Options dialog box in Outlook Express, the customer should clear the Automatically Download Messages When Viewing In The Preview Pane check box. On the General tab of the Options dialog box in Outlook Express, the customer should clear the Check For New Messages Every check box. On the Read tab of the Options dialog box in Outlook Express, the customer should clear the Get xx Headers At A Time check box. You should tell the customer that this cannot be done in Outlook Express.
3.	You have a customer who has recently purchased a notebook computer and would like to copy the Outlook Express e-mail addresses from his desktop computer to the new notebook computer. What is the best solution? Use the Send Address Book feature in Outlook Express to mail the Address Book as an attachment to the e-mail account used on the notebook computer. Connect the notebook and desktop computers to the same network, and then use the Export command in Outlook Express to export the address book from the desktop computer to the notebook computer. Use the Export command in Outlook Express on the desktop computer to export the Address Book to a comma-separated text file. Use the Import command in Outlook Express on the notebook computer to import from the comma-separated text file. Copy the contents of the Program Files\Outlook Express folder on the desktop computer to the same folder on the notebook computer.

Answers

1.	Correct Answers: C Incorrect Restarting the computer will not solve this problem. Incorrect Changing the security zone setting affects how messages in HTML format are displayed but does not affect attachments. Correct After Service Pack 1 is installed, the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box is selected by default. To access these types of attachments, the customer must clear this setting. Incorrect This is not necessary and will not correct the problem.
2.	Correct Answers: A Correct This setting causes Outlook not to download message bodies automatically. Incorrect This setting affects whether Outlook Express should periodically check for new e-mail messages and does not affect newsgroups. Incorrect This setting controls whether Outlook Express downloads all available headers (when the option is disabled) or downloads only the specified number of headers (when the option is enabled). Incorrect You can configure Outlook Express not to download messages automatically.
3.	Correct Answers: C Incorrect There is not a Send Address Book feature in Outlook Express. Incorrect The Export command in Outlook Express does not provide this functionality. Correct This is the preferred method for transferring the contents of an Address Book. Exporting to a text file is also a good way to back up an Address Book. Incorrect This folder holds only program files and does not contain the Address Book.