Flylib.com

Books Software

 
 
 

Case Scenario Exercises


Case Scenario Exercises

Scenario 3.1

A user calls you and reports that he has mistakenly deleted a user account from a local computer. He re-created the user account before restarting or logging off, and he cannot access any of the files he once had access to. How would you help this caller so that he can access all his old files?

Scenario 3.2

A user calls and tells you that she created a Limited user account for her son on her home computer that is running Windows XP Professional. Her son created a password for his account, but now cannot remember the correct password. How can you help this user?



Troubleshooting Lab

You are working as a DST for a large company with a corporate network. A user calls and tells you that he has been on vacation for the last two weeks. When he tries to log on to the network, he sees only the default Windows XP desktop with just the Recycle Bin. All his desktop icons are gone and his Start menu is completely changed. He also cannot find any of his files in his My Documents folder. He has tried logging on from several different computers using his domain user name and password, but has the same problem no matter what computer he tries to log on to. Normally, the user can log on to any computer and can access his desktop environment and folders. Other users on the network are not reporting this problem. What do you suspect is the problem?



Chapter Summary

  • User accounts allows users to log on to a computer or to a domain and subsequently gain access to local and network resources.

  • Group accounts simplify the assignment of security features by enabling you to assign access to groups and then include users in those groups.

  • Domain Admins, Domain Guests, and Domain Users are predefined groups that exist on Windows domain controllers only. These domain-based groups are made members of local groups automatically when a computer joins a domain.

  • Windows XP Home Edition does not support the use of groups, the ability to join a domain, or include the Local Users and Groups tool.

  • Fast User Switching is a feature introduced with Windows XP that allows multiple local user accounts to log on to a computer simultaneously . When Fast User Switching is enabled, users can switch sessions without logging off or closing programs.

  • Password problems are the second most common type of logon problem (following problems with network connectivity). If users see the error message Unknown Username Or Bad Password, make sure that the user is typing the information correctly and that the Caps Lock key is not engaged.

  • Users who are not connected to a domain and are trying to log on to a local computer can often use a different account with administrative privileges to log on to the computer and then reset their own password.

  • The password reset disk is a floppy disk that contains encrypted password information. The password reset disk allows users to change their password without knowing the old password.

  • {% if main.adsdop %}{% include 'adsenceinline.tpl' %}{% endif %}

    When troubleshooting domain logon problems, check network connectivity and make sure that the user is selecting the correct domain to which to log on.

  • You can resolve many profile- related problems by starting a computer in safe mode. For more serious problems, you may have to delete a profile and let Windows re-create the profile the next time the user logs on.

  • Local Security Policy enables the administrator to do such things as set minimum password lengths, set account lockout policies to protect against break-ins, and control who can access the computer through the network.

  • Password Policy enables you to increase the effectiveness of users’ passwords. By default, users are not required to have passwords, and little control is placed on password usage.

  • Account Lockout Policy enables you to configure the computer to stop responding to logon requests from a user who has a valid logon name but who keeps entering an incorrect password. Generally, too many invalid logon attempts in a short time indicate that someone is try to guess the password and break in using that account.

  • Windows XP’s auditing functionality enables you to monitor user and operating system activities on a computer. You can then use this information to detect intruders and other undesirable activity. Understanding how to implement and manage auditing is an important part of overall security policy.

  • A User Rights Assignment gives the user the ability to perform a particular task, such as backing up the computer, changing the time, or shutting down the computer. User rights are very different from permissions. User rights pertain to a user’s ability to perform specific functions on a computer. Permissions control a user’s ability to access resources such as files, folders, and printers.