Configure the user environment
Configure and troubleshoot Fast User Switching
Configure and troubleshoot local user and group accounts
Answer end-user questions related to user accounts
Configure and troubleshoot local user accounts
Answer end-user questions related to local group accounts
Configure and troubleshoot local group accounts
Troubleshoot system startup and user logon problems
Answer end-user questions related to user logon issues
Troubleshoot local user logon issues
Troubleshoot domain user logon issues
Troubleshoot security settings and local security policy
Answer end-user questions related to security settings
Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis
Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy
As a desktop support technician (DST), you will be responsible for troubleshooting logon and resource access problems that are associated with local user accounts and security groups. This is particularly important for home and small network users because local accounts provide the primary means for securing resources on a computer in a workgroup setting. In a domain setting, you will not be responsible for creating and managing user accounts and groups, but you should understand how they work because you may be called on to help troubleshoot domain logon and resource access. This chapter covers supporting and troubleshooting local user accounts and security groups. It also covers troubleshooting common local and domain logon problems. Finally, this chapter covers working with local security settings and security policy on a computer running Microsoft Windows XP.
Lesson 1: Supporting Local User Accounts and Groups
Lesson 2: Troubleshooting User Logon
Lesson 3: Supporting Security Settings and Local Security Policy
Before you begin this chapter, you should have a basic familiarity with working in a Windows-based operating system. To complete the practices in this chapter, you must have a computer running Windows XP Professional.