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managing it in government, business & communities
Chapter 4 - Maintaining the Own Responsibility: Selected Information Systems Architecture, Selective Outsourcing and Organizational Learning as a Base for a Sustainably Positioned Information Technology Service
Managing IT in Government, Business & Communities
by Gerry Gingrich (ed)  
Idea Group Publishing 2003

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References

Jentzsch, R. ( 1998 , November 7 ). Getting the Balance Right . Canberra: Proceedings of the 1998 Information Industry Outlook Conference. Retrieved January, 3, 2002, from the World Wide Web: http://www.acs.org.au/president/1998/past/io98/rghtbl.htm.

Lally, L. and Garbushian, B. ( 2002 ). Hiring in the Post-Reengineering Environment: A Study Using Situationally Conditioned Belief. In: E. Szewczak and C. Snodgrass (eds.), Human Factors in Information Systems (pp. 169-179). Hershey, PA: IRM Press.

Leonard, A.C. ( 2002 ). The Importance of Having a Multidimensional View of IT End User Relationship for the Successful Restructuring of IT Departments. In: E. Szewczak and C. Snodgrass (eds.), Human Factors in Information Systems (pp. 241-252). Hershey, PA: IRM Press.

Papadimitriou, Z. ( 1981 ). Entwicklung der kaufmnnischen Berufsttigkeit im Gefolge des Einsatzes von EDV-Systemen im Bankenbereich. In Boehm, U. et al. (eds.), Rationalisierung und kaufmnnische Berufsausbildung . Frankfurt/New York: Campus.

Raymond, L. and Menvielle, W. ( 2000 ). Managing Information Technology and E-Business in SMEs . Synthesis watch report submitted to Canada Economic Development within the framework of the project. Quebec. Retrieved January, 3, 2002, from the World Wide Web: http://www.decced.gc.ca/en/ biblio /observatoire/pdf-obs/expanding.pdf .

Sahraoui, S. ( 2002 ). The Social Antecedents of Business Process Planning Effectiveness. In E.J. Szewczakand C.R. Snodgrass (eds.), Managing the Human Side of Information Technology: Challenges and Solutions (pp. 35-59). Hershey, PA: Idea Group Publishing.

Weissbach, R. ( 2000 ). Supportmanagement einmal anders - Anmerkungen zum Outsourcing bei Anwenderorganisationen. In H. Mayr et al. (eds.), SWM'2000 - Fachtagung Software-Management 2000 (pp. 181-186). Wien: OCG.

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managing it in government, business & communities
Chapter 5 - Using Spreadsheets as a Decision Support Tool: An Application for Small Businesses
Managing IT in Government, Business & Communities
by Gerry Gingrich (ed)  
Idea Group Publishing 2003

Brought to you by Team-Fly

Chapter 5: Using Spreadsheets as a Decision Support Tool: An Application for Small Businesses

Overview

Stephen Burgess
Victoria University, Australia

Don Schauder
Monash University, Australia

Copyright 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited .

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managing it in government, business & communities
Chapter 5 - Using Spreadsheets as a Decision Support Tool: An Application for Small Businesses
Managing IT in Government, Business & Communities
by Gerry Gingrich (ed)  
Idea Group Publishing 2003

Brought to you by Team-Fly

Abstract

This chapter discusses a model that has been set up to assist small businesses in the decision-making processes associated with setting up a Web site by which they can interact with their customers. Specifically, the chapter addresses the use of a spreadsheet to support decision-making processes in relation to the level of capital needed to devote to the Web site and who should be used to develop it. The chapter describes the process followed, from the initial SWOT analysis used to collect information about the business to the decision-making process modelled in the spreadsheet .

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