Copyright © 2005 by Que Publishing

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein.

Library of Congress Catalog Card Number: 2004108917

Printed in the United States of America

First Printing: November 2004

07 06 05 04 4 3 2 1


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Paul Boger

Executive Editor

Jeff Riley

Acquisitions Editor

Steve Rowe

Development Editor

Steve Rowe

Managing Editor

Charlotte Clapp

Project Editor

Dan Knott

Copy Editor

Jessica McCarty


Wendy Ott

Technical Editor

Sara Strock

Publishing Coordinators

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Multimedia Developer

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Page Layout

Cheryl Lynch


As I enter into the development for our second book, I want to again thank my parents, Millard and Norma Francis, for their love and faith throughout my life. Many thanks to my brothers, Mitchell and Jeffrey Francis, and my grandfather, Ed Tackett, for their support and enthusiasm over the years.

David Francis, MBA, PMP

A Note from Series Editor Ed Tittel

Que Certification • 800 East 96th Street • Indianapolis, Indiana 46240

You know better than to trust your certification preparation to just anybody. That's why you, and more than 2 million others, have purchased an Exam Cram book. As Series Editor for the new and improved Exam Cram 2 Series, I have worked with the staff at Que Certification to ensure you won't be disappointed. That's why we've taken the world's best-selling certification producta two-time finalist for "Best Study Guide" in CertCities' reader pollsand made it even better.

As a two-time finalist for the "Favorite Study Guide Author" award as selected by CertCities readers, I know the value of good books. You'll be impressed with Que Certification's stringent review process, which ensures the books are high quality, relevant, and technically accurate. Rest assured that several industry experts have reviewed this material, helping us deliver an excellent solution to your exam preparation needs.

Exam Cram 2 books also feature a preview edition of MeasureUp's powerful, full-featured test engine, which is trusted by certification students throughout the world.

As a 20-year-plus veteran of the computing industry and the original creator and editor of the Exam Cram Series, I've brought my IT experience to bear on these books. During my tenure at Novell from 1989 to 1994, I worked with and around its excellent education and certification department. At Novell, I witnessed the growth and development of the first really big, successful IT certification programone that was to shape the industry forever afterward. This experience helped push my writing and teaching activities heavily in the certification direction. Since then, I've worked on nearly 100 certification-related books, and I write about certification topics for numerous websites and for Certification magazine.

In 1996, while studying for various MCP exams, I became frustrated with the huge, unwieldy study guides that were the only preparation tools available. As an experienced IT professional and former instructor, I wanted "nothing but the facts" necessary to prepare for the exams. From this impetus, Exam Cram emerged: short, focused books that explain exam topics, detail exam skills and activities, and get IT professionals ready to take and pass their exams.

In 1997 when Exam Cram debuted, it quickly became the best-selling computer book series since "...For Dummies," and the best-selling certification book series ever. By maintaining an intense focus on subject matter, tracking errata and updates quickly, and following the certification market closely, Exam Cram established the dominant position in cert prep books.

You will not be disappointed in your decision to purchase this book. If you are, please contact me at All suggestions, ideas, input, or constructive criticism are welcome!