Notes

Introduction

1. Jake Wagman, ‘‘Instant Mess,’’ St. Louis Post-Dispatch (May 25, 2003), B1, citing a 2001 Pew Internet and American Life Project report.

2. Michael Osterman, ‘‘More IT Departments Turning Against IM,’’ Network World Messaging Newsletter (April 1, 2003), www.nwfusion.com/newsletters/gwm/2003/0331msg1.html.

3. Brian Deagon, ‘‘Top Brass Slow to Embrace InstantMessaging Technology—Explaining IM Benefits,’’ Investor’s Business Daily (July 2, 2003).