Appendix I: Recommended Reading

Flynn, Nancy, and Randolph Kahn, Esq. E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communication. New York: AMACOM, 2003.

Flynn, Nancy. The ePolicy Handbook: Designing and Implementing Effective E-Mail, Internet, and Software Policies. New York: AMACOM, 2001.

Flynn, Nancy, and Tom Flynn. Writing Effective E-Mail: Improving Your Electronic Communication. Menlo Park, CA: Crisp Publications, 2003, 1998.