Chapter Eight. Getting the Best Value from VoIP

In This Chapter

The VoIP Value Equation 138

The Value of Convergence 142

Finding Business Value with VoIP 145

The Bottom Line 146

In this chapter, I present some of the financial justifications for implementing Internet phone service. Some of these justifications have been known by business telecommunications executives for some time. Most corporate call centers have been using VoIP to lower costs and increase efficiency, and more than 50 percent of all new business phone lines are using IP telephony.

It's about time we bring the savings home.