Index_H

H

Hall, D.T., 11

Hammond, Valerie, 179

Handy, Charles, 49

Helpline managers, 183

Herriot, Peter, 113, 181

Heuristics, 195, 197

Hewlett-Packard, 126

Hierarchical structure, 61–2

Hirsh, Wendy, 113, 182

Holbeche, Linda, 30, 85–9

Honda, 118

Horibe, Frances, 17, 71

Hot-desking, 54

Howard, Joanna, 213

Howes, T., 17

Human resource management (HRM), 28–9

Human resources (HR):

alignment with knowledge management, 165–84, 258–62

career management, 179–82

changing psychological contract of employment, 174–5

competency framework, 168

induction, 170–1

learning environment, 176

performance management, 171

recruitment and selection, 168–70

resource management, 173–4

retention management, 182–4

reward and recognition, 171–3

training and development, 176–7

competencies needed, 31–4

approachability, 33–4

business awareness and

understanding, 31–2

change management, 32

culture management, 32

delivery of HR practices, 32

leadership, 33

personal credibility, 33

contribution to organizational development, 34

development of competencies, 35–7

learning strategies of HR professionals, 141–7

critical reflection, 144–5

explicit knowledge-generating activities, 143–4

networking, 143

non-work-related projects/activities, 144

observing other professionals at work, 142–3

specific work assignments, 142

role of, 28–9

administrative expert, 30

change agent, 31

contribution to organization development, 34–5

employee champion, 30

partner in strategy execution, 29–30

See also Knowledge-centric culture, HR’s role in