| Question 1 | When discussing the current business state of an organization, which of the following statements is correct? (Choose two.) A. The only reason you evaluate the current business process is to determine existing problems. B. The output of a business process is a product or a service. C. Performing a gap analysis helps identify a path to the desired state of a business. D. The goal of the business process analysis is to eliminate redundant processes. E. The goal of business process reengineering is to overhaul all processes, regardless of their effectiveness.
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| A1: | The correct answers are B and C. You also evaluate the current business process to define new opportunities, so answer A is not true. The goal of the business process analysis is to help a business unit fulfill its mission, so answer D is not true. Business process reengineering does not usually affect effective and efficient processes, so answer E is not true. The output of a business process is a product or service, so answer B is true. Gap analysis helps you identify a path to the business's desired state, so answer C is true. |
| Question 2 | Which of the following organizational structures is set up with two or more chains of command? |
| A2: | The correct answer is B. Only the matrix organizational structure has multiple chains of command. All the others are set up with a more traditional hierarchical reporting structure. |
| Question 3 | When reviewing an organization's industry and vertical market position, which of the following statements is true? A. It's usually difficult for organizations to enter new vertical markets. B. An organization has complete control over its industry position. C. If an organization is not one of the industry leaders, it has little choice about how to reposition itself in the market. D. An example of an organization expanding into another vertical market is a company that sells automobile tires also selling car batteries. E. If an organization is already the market leader, it needs to do very little to maintain its position.
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| A3: | The correct answer is D. It is usually easy for an organization to move into new vertical markets, so answer A is not true. Organizations can have some control over their industry position, but they can't decide they are now the industry leader, so answer B is not correct. Organizations can try to pick a niche market they can be successful in, so answer C is not true. Many organizations become stagnant and fail to react to losing market share, so they are no longer the leaders. Therefore, answer E is not true. |
| Question 4 | During the analysis of its current business state, Billington Pharmaceuticals is determining its personnel and training needs for system development. Which of the following statements are guidelines Billington should follow when determining its personnel and training needs? (Choose all that apply.) A. It's always better to use internally trained people for all aspects of a project. B. The purpose of a training plan is to describe the plan for developing training materials and methods. C. One of the purposes of a training-needs analysis is determining the preferred learning styles of the people needing training. D. The requirements-gathering phase is too early in the system development life cycle to worry about personnel and training. E. Because of factors such as age, education, and users' learning preferences, the types of training that worked well for one group might not necessarily work as well for another.
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| A4: | The correct answers are B, C, and E. Sometimes experience is required even when it's not available internally, so answer A is not true. Having the proper personnel in place and giving people proper training should begin as soon as the needs are known, so answer D is incorrect. A training plan is required to develop training and methods, so answer B is correct. Billington should conduct a training-needs analysis to determine preferred learning styles, so answer C is correct. Also, because not everyone responds the same way to a particular type of training, answer E is also true. |
| Question 5 | The Billington Pharmaceuticals analysis team is trying to determine business requirements for the new system. Which of the following statements are guidelines that should be followed? (Choose two.) A. The only person to interview for requirements is the project sponsor. B. Any conflicting requirements will be resolved during implementation. C. Project limitations and constraints should be presented so that surprises are kept to a minimum. D. Knowledge of the existing system and its processes are not necessary at this phase of the project. E. An important function in this step is to determine the critical success factors.
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| A5: | The correct answers are C and E. For interviewing purposes, starting with the project sponsor is important, but interviewing the business users is also important, so answer A is not true. Conflicting requirements should be resolved in this phase so that everyone is in agreement, so answer B is not true. Knowledge of the current business state is still extremely important in learning the new requirements, so answer D is not true. |
| Question 6 | Which of the following statements about dependencies is true? A. Dependencies are constraints on a project. B. It is much easier to control external dependencies than to control internal dependencies. C. An example of an internal dependency is project completion depending on a new version of Microsoft SQL server being available. D. An example of an external dependency is planning a project's completion date around the vacation dates of several key employees. E. All dependencies should be treated equally.
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| A6: | The correct answer is A. Internal dependencies are easier to control, so answer B is not true. Answer C should be an external dependency, and answer D should be an internal dependency, so they are both incorrect. Some dependencies are considered so minor that they can be ignored, so answer E is not correct. By its nature, a dependency affects a project, so it is a constraint; therefore, answer A correct. |
| Question 7 | As the analysts at Billington Pharmaceuticals begin discussing system features with their users, which of the following statements do they need to be conscious of? (Choose four.) A. System features can easily be translated into requirements. B. Features are usually thought of as desired system behavior. C. Most features are not described in very fine detail. D. Features are useful because they can create a common ground between the users and the team gathering the requirements. E. Features can also be a good way to describe product improvements or upgrades to outsiders.
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| A7: | The correct answers are B, C, D, and E. Translating features into requirements is not usually easy, so answer A is not true. The others are all true statements. |
| Question 8 | Which of the following statements is an example of a one-to-many relationship? (Choose three.) A. Many students registering for several classes B. One customer ordering several products C. A person and his or her Social Security number D. A teacher teaching several classes E. A person and the cars he or she owns
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| A8: | The correct answers are B, D, and E. Answer A is an example of a many-to-many relationship, so it is not correct. Answer C is an example of a one-to-one relationship, so it is not correct either. The other answers are all correct because they are examples of one-to-many relationships. |
| Question 9 | Which of the following statements about data modeling is true? A. The purpose of an ER diagram is to graphically describe data and the business relationships among data. B. An attribute can belong to several entities. C. A single attribute can have several values. D. Cardinality tells you what coding scheme to use for an attribute. E. Most entities do not require a primary key.
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| A9: | The correct answer is A. An attribute can belong to only one entity and have only one value, so answers B and C are not correct. Cardinality tells you what type of relationship entities have, so answer D is not correct. All entities require a primary key, so answer E is not correct. |
| Question 10 | Which of the following statements about data flow diagrams is true? (Choose three.) A. When drawing DFDs, the most detailed diagram is the context diagram. B. The maximum number of levels in a data flow diagram is four. C. Data stores usually represent permanent storage. D. All processes must have at least one input and one output. E. Only four symbols are used when drawing data flow diagrams.
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| A10: | The correct answers are C, D, and E. The context diagram is the least detailed diagram, so answer A is not correct. There is no limit to the number of levels in a data flow diagram, so answer B is not correct. Data stores are usually permanent storage, so answer C is correct. Processes must have at least one input and one output; otherwise, they are invalid. Therefore, answer D is correct. Only four symbols are used in a data flow diagram, so answer E is correct. |
