David Clutterbuck
Chartered Institute of Personnel and Development
Published by the Chartered Institute of Personnel and Development, CIPD House, Camp Road, London, SW19 4UX
First published 1985
Second edition 1991
Third edition 2001
This edition published 2004
© Chartered Institute of Personnel and Development, 2004
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
This publication may not be sold, lent, hired out or otherwise dealt with in the course of trade or supplied in any form of binding or cover other than that in which it is published without the prior written permission of the publisher.
No responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication can be accepted by the editor, author or publisher.
Design by Beacon GDT, Mitcheldean, Gloucestershire
Typeset by Kerrypress, Luton, Bedfordshire
Printed in Great Britain by The Cromwell Press, Trowbridge, Wiltshire
British Library Cataloguing in Publication Data
A catalogue of this publication is available from the British Library
ISBN 1 84398 054 1
The views expressed in this publication are the author's own and may not necessarily reflect those of the CIPD.
The CIPD has made every effort to trace and acknowledge copyright holders. If any source has been overlooked, CIPD Enterprises would be pleased to redress this for future editions.
Chartered Institute of Personnel and Development, CIPD House, Camp Road, London, SW19 4UX
Tel: 020 8971 9000
Fax: 020 8263 3333
Email: cipd@cipd.co.uk
Website: www.cipd.co.uk
Incorporated by Royal Charter.
Registered Charity No. 1079797
Professor David Clutterbuck is one of Europe's most prolific and well-known management writers and thinkers. He has written more than 40 books and hundreds of articles on cutting edge management themes. Co-founder of The European Mentoring and Coaching Council and of The Item Group (a leading provider of internal communication solutions), he also runs a thriving international consultancy, Clutterbuck Associates, which specialises in helping people in organisations develop the skills to help others. He is perhaps best-known in recent years for his work on mentoring, on which he consults around the world. His books on mentoring include the classic Everyone needs a mentor, Learning Alliances, Mentoring in Action, and Mentoring executives and directors. The broad scope of his work can be seen on the Clutterbuck Associates and item websites www.clutterbuckassociates.co.uk and www.item.co.uk. David can also be contacted by e-mail on dclutterbuck@item.co.uk.
The Chartered Institute of Personnel and Development is the leading publisher of books and reports for personnel and training professionals, students, and all those concerned with the effective management and development of people at work. For details of all our titles, please contact the publishing department
tel: 020-8263 3387
fax: 020-8263 3850
e-mail: publish@cipd.co.uk
The catalogue of all CIPD titles can be viewed on the CIPD website:
www.cipd.co.uk/bookstore