SG 1 Objectively Evaluate Processes and Work Products Adherence of the performed process and associated work products and services to applicable process descriptions, standards, and procedures is objectively evaluated. SP 1.1-1 Objectively Evaluate Processes Objectively evaluate the designated performed processes against the applicable process descriptions, standards, and procedures. Objectivity in quality assurance evaluations is critical to the success of the project. A description of the quality assurance reporting chain and how it ensures objectivity should be defined. Typical Work Products Evaluation reports Noncompliance reports Corrective actions Subpractices Promote an environment (created as part of project management) that encourages employee participation in identifying and reporting quality issues. Establish and maintain clearly stated criteria for the evaluations. The intent of this subpractice is to provide criteria, based on business needs, such as the following: What will be evaluated When or how often a process will be evaluated How the evaluation will be conducted Who must be involved in the evaluation Use the stated criteria to evaluate performed processes for adherence to process descriptions, standards, and procedures. Identify each noncompliance found during the evaluation. Identify lessons learned that could improve processes for future products and services. SP 1.2-1 Objectively Evaluate Work Products and Services Objectively evaluate the designated work products and services against the applicable process descriptions, standards, and procedures. Typical Work Products Evaluation reports Noncompliance reports Corrective actions Subpractices Select work products to be evaluated, based on documented sampling criteria if sampling is used. Establish and maintain clearly stated criteria for the evaluation of work products. The intent of this subpractice is to provide criteria, based on business needs, such as the following: What will be evaluated during the evaluation of a work product When or how often a work product will be evaluated How the evaluation will be conducted Who must be involved in the evaluation Use the stated criteria during the evaluations of work products. Evaluate work products before they are delivered to the customer. Evaluate work products at selected milestones in their development. Perform in-progress or incremental evaluations of work products and services against process descriptions, standards, and procedures. Identify each case of noncompliance found during the evaluations. Identify lessons learned that could improve processes for future products and services. SG 2 Provide Objective Insight Noncompliance issues are objectively tracked and communicated, and resolution is ensured. SP 2.1-1 Communicate and Ensure Resolution of Noncompliance Issues Communicate quality issues and ensure resolution of noncompliance issues with the staff and managers. Noncompliance issues are problems identified in evaluations that reflect a lack of adherence to applicable standards, process descriptions, or procedures. The status of noncompliance issues provides an indication of quality trends. Quality issues include noncompliance issues and results of trend analysis. When local resolution of noncompliance issues cannot be obtained, use established escalation mechanisms to ensure that the appropriate level of management can resolve the issue. Track noncompliance issues to resolution. Typical Work Products Corrective action reports Evaluation reports Quality trends Subpractices Resolve each noncompliance with the appropriate members of the staff where possible. Document noncompliance issues when they cannot be resolved within the project. Examples of ways to resolve noncompliance within the project include the following: Fixing the noncompliance Changing the process descriptions, standards, or procedures that were violated Obtaining a waiver to cover the noncompliance issue |
Escalate noncompliance issues that cannot be resolved within the project to the appropriate level of management designated to receive and act on noncompliance issues. Analyze the noncompliance issues to see if there are any quality trends that can be identified and addressed. Ensure that relevant stakeholders are aware of the results of evaluations and the quality trends in a timely manner. Periodically review open noncompliance issues and trends with the manager designated to receive and act on noncompliance issues. Track noncompliance issues to resolution. SP 2.2-1 Establish Records Establish and maintain records of the quality assurance activities. Typical Work Products Evaluation logs Quality assurance reports Status reports of corrective actions Reports of quality trends Subpractices Record process and product quality assurance activities in sufficient detail such that status and results are known. Revise the status and history of the quality assurance activities as necessary. |
