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Generic Practices by Goal

GG 1 Achieve Specific Goals

The process supports and enables achievement of the specific goals of the process area by transforming identifiable input work products to produce identifiable output work products.

GP 1.1 Perform Base Practices

Perform the base practices of the process and product quality assurance process to develop work products and provide services to achieve the specific goals of the process area.

GG 2 Institutionalize a Managed Process

The process is institutionalized as a managed process.

Commitment to Perform

GP 2.1 Establish an Organizational Policy

Establish and maintain an organizational policy for planning and performing the process and product quality assurance process.

Elaboration

This policy establishes organizational expectations for objectively evaluating whether processes and associated work products adhere to the applicable process descriptions, standards, and procedures, and ensuring that noncompliance is addressed.

This policy also establishes organizational expectations for process and product quality assurance being in place for all projects. Process and product quality assurance must possess sufficient independence from project management to provide objectivity in identifying and reporting noncompliance issues.

Ability to Perform

GP 2.2 Plan the Process

Establish and maintain the plan for performing the process and product quality assurance process.

Elaboration

This plan for performing the process and product quality assurance process may be included in (or referenced by) the project plan, which is described in the Project Planning process area.

GP 2.3 Provide Resources

Provide adequate resources for performing the process and product quality assurance process, developing the work products, and providing the services of the process.

Elaboration

Examples of resources provided include the following tools:

Evaluation tools
Noncompliance tracking tool

GP 2.4 Assign Responsibility

Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process and product quality assurance process.

Elaboration

To guard against subjectivity or bias, ensure that those people assigned responsibility and authority for process and product quality assurance can perform their evaluations with sufficient independence and objectivity.

GP 2.5 Train People

Train the people performing or supporting the process and product quality assurance process as needed.

Elaboration

Examples of training topics include the following:

Application domain
Customer relations
Process descriptions, standards, procedures, and methods for the project
Quality assurance objectives, process descriptions, standards, procedures, methods, and tools

Directing Implementation

GP 2.6 Manage Configurations

Place designated work products of the process and product quality assurance process under appropriate levels of configuration management.

Elaboration

Examples of work products placed under configuration management include the following:

Noncompliance reports
Evaluation logs and reports

GP 2.7 Identify and Involve Relevant Stakeholders

Identify and involve the relevant stakeholders of the process and product quality assurance process as planned.

Elaboration

Examples of activities for stakeholder involvement include the following:

Establishing criteria for the objective evaluations of processes and work products
Evaluating processes and work products
Resolving noncompliance issues
Tracking noncompliance issues to closure

GP 2.8 Monitor and Control the Process

Monitor and control the process and product quality assurance process against the plan for performing the process and take appropriate corrective action.

Elaboration

Examples of measures used in monitoring and controlling include the following:

Variance of objective process evaluations planned and performed
Variance of objective work product evaluations planned and performed

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Chrissis M. B., Konrad M., Shrum S.

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