Notes

1. "Expert Advice on Setting Up a Conflict Resolution Training Program," Managing Training and Development , September 2000, p. 1.

2. Litton Industries decided to exit the professional services business, and at the end of 1999 sold most of Litton Enterprise Solutions to Acxiom. Litton Industries was acquired by Northrop Grumman in 2001.

3. Richard Pascale Tanner, Managing on the Edge: How the Smartest Companies Use Conflict to Stay Ahead (New York: Simon and Schuster, 1990), p. 256.