Support

Maturity Level 5

Organizational Innovation and Deployment

The purpose of Organizational Innovation and Deployment is to select and deploy incremental and innovative improvements that measurably improve the organization's processes and technologies. The improvements support the organization's quality and process-performance objectives as derived from the organization's business objectives.

Specific Practices by Specific Goal:

SG1	Select Improvements Process and technology improvements that contribute to meeting quality and process-performance objectives are selected.
	SP1.1	Collect and Analyze Improvement Proposals Collect and analyze process- and technology-improvement proposals.
	SP1.2	Identify and Analyze Innovations Identify and analyze innovative improvements that could increase the organization's quality and process performance.
	SP1.3	Pilot Improvements Pilot process and technology improvements to select which ones to implement.
	SP1.4	Select Improvements for Deployment Select process- and technology-improvement proposals for deployment across the organization.
SG2	Deploy Improvements Measurable improvements to the organization's processes and technologies are continually and systematically deployed.
	SP2.1	Plan the Deployment Establish and maintain the plans for deploying the selected process and technology improvements.
	SP2.2	Manage the Deployment Manage the deployment of the selected process and technology improvements.
	SP2.3	Measure Improvement Effects Measure the effects of the deployed process and technology improvements.

Causal Analysis and Resolution

The purpose of Causal Analysis and Resolution is to identify causes of defects and other problems and take action to prevent them from occurring in the future.

Specific Practices by Specific Goal:

SG1	Determine Causes of Defects Root causes of defects and other problems are systematically determined.
	SP1.1	Select Defect Data for Analysis Select the defects and other problems for analysis.
	SP1.2	Analyze Causes Perform causal analysis of selected defects and other problems and propose actions to address them.
SG2	Address Causes of Defects Root causes of defects and other problems are systematically addressed to prevent their future occurrence.
	SP2.1	Implement the Action Proposals Implement the selected action proposals that were developed in causal analysis.
	SP2.2	Evaluate the Effect of Changes Evaluate the effect of changes on process performance.
	SP2.3	Record Data Record causal analysis and resolution data for use across the project and organization.

Generic Practices by Generic Goal

GG2

Institutionalize a Managed Process

The process is institutionalized as a managed process.

Commitment to Perform

GP2.1

(CO1)

Establish an Organizational Policy

Establish and maintain an organizational policy for planning and performing the (process area name ) process.

Ability to Perform

GP2.2	(AB1)	Plan the Process Establish and maintain the plan for performing the (process area name) process.
GP2.3	(AB2)	Provide Resources Provide adequate resources for performing the (process area name) process, developing the work products, and providing the services of the (process area name) process.
GP2.4	(AB3)	Assign Responsibility Assign responsibility and authority for performing the process, developing the work products, and providing the services of the (process area name) process.
GP2.5	(AB4)	Train People Train the people performing or supporting the (process area name) process as needed.

Directing Implementation

GP2.6	(DI1)	Manage Configurations Place designated work products of the (process area name) process under appropriate levels of configuration management.
GP2.7	(DI2)	Identify and Involve Relevant Stakeholders Identify and involve the relevant stakeholders of the (process area name) process as planned.
GP2.8	(DI3)	Monitor and Control the Process Monitor and control the (process area name) process against the plan for performing the process and take appropriate corrective action.

Verifying Implementation

GP2.9	(VE1)	Objectively Evaluate Adherence Objectively evaluate adherence of the (process area name) process against its process description, standards, and procedures, and address noncompliance .
GP2.10	(VE2)	Review Status with Higher-Level Management Review the activities, status, and results of the (process area name) process with higher-level management and resolve issues.

Generic Practices by Generic Goal

GG3

Institutionalize a Defined Process

The process is institutionalized as a defined process.

Ability to Perform

GP3.1

(AB1)

Establish a Defined Process

Establish and maintain the description of a defined (process area name) process.

Directing Implementation

GP3.2

(DI4)

Collect Improvement Information

Collect work products, measures, measurement results, and improvement information derived from planning and performing the (process area name) process to support the future use and improvement of the organization's processes and process assets.