Unfortunately, capture, along with its companion
process of output to tape, is one of the processes most prone to
technical challengessome are related to the amount of power it
demands and some are
related
to the way the operating system's
drivers conflict or corrupt as they are affected by other programs
installed on your computer.
If you're experiencing challenges connecting
your camcorder to Premiere Elements or capturing to the program,
here are some troubleshooting suggestions.
If a connection is being made between your
camcorder and computer, you'll hear a tone or sound of some
sort
from your computer registering the connection. Your camcorder will
also appear as an icon on the right side of the taskbar at the
bottom of the screen. If your computer isn't registering your
connection, a closer look at your system can yield some clues as to
why not.
With your camcorder plugged in to your computer
and turned on, right-click the
My
Computer
icon on your desktop, select
Properties
from the context menu, click the
Hardware
tab at the top of the
System Properties dialog box, and click the
Device Manager
button to
open
the
Device Manager
dialog box. Under
the
Imaging Devices
category,
you should see your camcorder listed.
If your device does not appear, you are not
making a proper connectionquite possibly the result of a defective
or improperly installed USB, USB Video Class 1.0 or IEEE-1394
(FireWire) device. If an unfamiliar driver
name
appears, your
capture driver might have been overwritten or customized by another
piece of capture software.
If you suspect that your drivers might be
corrupted, there's an undocumented method for refreshing your
drivers that, at the very least, won't do your computer or your
operating system any harm. With your device connected and turned
on, right-click on your device's listing in the
Imaging Devices
section of the
Device Manager
listing and select
Uninstall
. Your device listing
temporarily disappears; a few moments later, Windows recognizes
your device and
installs
fresh drivers for it. (If your camcorder
or digitizing device came with a CD of its own driver software, be
sure to install that software before refreshing your drivers. The
hardware's website might provide even more recent driver
updates.)
If you are connecting your computer and
camcorder using FireWire, check under the listing for
IEEE-1394 Bus Host Controller
to ensure that
it is listed as an
OHCI-Compliant
IEEE-1394 Host Controller
. Only OHCI-compliant IEEE-1394
FireWire units can be
guaranteed
to work with Premiere
Elements.
NOTES
USB Video Class 1.0 connections require Windows
XP with Service Pack 2.
Windows is only as good as the drivers it has in
its library. Keep your drivers updated by installing any driver
software that came with your camcorder or other digitizing device
and regularly check the product's website for updates.
Your Camcorder Connects to Windows but
Premiere Elements Doesn't Show It As Connected
Unfortunately, programs installed on your
computer don't like to share. Video-editing programs are
particularly greedy, each one vying for control over your video
capture driver. If you have more than one
video-editing
program
installed on your computer (particularly if you're running another
version of Adobe Premiere), you might be experiencing a
conflict.
In most cases, the most recently installed
editing program takes control of the capture drivers. However,
sometimes the simple act of opening another editing program
transfers control of those drivers back to the other editing
program.
NOTES
Unlike most video-editing programs, Windows
MovieMaker seems to
freely
share capture drivers with other editing
programs and virtually never causes a programming conflict. In
fact, a good test to find out whether Windows is connecting to your
camcorder is to attempt to capture your video in MovieMaker.
Running a version of Adobe Premiere,
especially
an older version, on the same computer as you're running Premiere
Elements has been known to cause capture problems. It's best to
uninstall all but your current or preferred version of the
software.
If this seems to be your situation, try
re-installing Premiere Elements. You can also try re-installing
Premiere Elements without uninstalling it, which will give you the
option of running the repair utility. If this doesn't solve your
problem, you might have to uninstall the conflicting program(s),
refresh your drivers (as described in the
preceding
section), and
re-install Premiere Elements as your only DV-AVI editing
program.
It might also be worth your while to make sure
that all is well in your
Device
Manager
, as described in "Your Camcorder Won't Connect to
Windows" earlier in this task. Also refer to the "You Can't Control
Your Camcorder in Premiere Elements" section, later in this
task.
Your Digitizing Device Doesn't Operate
with Premiere Elements
Most third-party digitizing devices,
particularly those sold to capture footage for export directly to
DVDs, do not capture directly into Premiere Elements. These devices
usually come with proprietary software and work
ideally
with that
software. In most cases, the files (usually MPEGs) produced by
these devices can then be imported into Premiere Elements using the
Media Downloader
.
However, only digitizing devices capable of
saving video as DV-AVIs capture directly into Premiere Elements.
(See
8 Capture Analog
Video
.)
On the other hand, many USB-connected digitizing
devices work with the
Media
Downloader
. (See
14 Add Media
with the Adobe Media Downloader
.)
To ensure your device is properly set up in
Premiere Elements, see the following section.
You Can't Control Your Camcorder from
Premiere Elements
Only camcorders connected directly to Premiere
Elements by a FireWire or USB Video Class 1.0 connection can be
controlled by the program.
If your camcorder is connected to Windows but
you aren't making a proper connection with Premiere Elements, go to
the
Capture
workspace (click the
Capture
button in
the upper-right corner of any workspace) and, in the
Monitor
panel, click the
More
button and select
Device Control
.
Check the
Devices
drop-down menu to make sure that
your connection method (
DV
/HDV Device
Control
or
USB Video Class 1.0 -
Device Control
) is selected. If so, click the
Options
button to open the
Options
dialog box.
From the
Device
Brand
drop-down list, choose your camcorder or digitizing
device. If the specific brand is not listed, select
Generic
. Then open the
Device Type
drop-down list and, if
available, choose the model number of your device. If you are using
Generic
or
Alternative
drivers, you might have to
experiment with different settings from this second menu.
Check the
Device Control
page of the Premiere Elements
Preferences
dialog box to make sure that the correct capture
device is selected.
If your device is turned on, Windows is
registering it as being connected, but its status in this menu is
still listed as
Offline
, click
the
Check Status
button. If your
device is still listed as being
Offline
, check to ensure that you have a
proper connection as described in "Your Camcorder Won't Connect to
Windows," earlier in this task.
Premiere Elements Doesn't Break Your
Footage into Clips During Capture
Premiere Elements breaks your captured footage
into clips based on points at which your camcorder was
paused
during recording. It is a time codebased process, and only works
with DV that was captured using a FireWire or USB Video Class 1.0
connection.
Capture options in the
Premiere Elements
Preferences
dialog box.
In the
Capture
Monitor
panel, click the
More
button and ensure that the
Scene Detect
option is enabled.
Capture Continually Aborts
Your capture aborts for one of three reasons:
The data flow cannot be sustained, a process has
interrupted
the
data flow, or Premiere Elements believes you are dropping
frames
.
Your system might not be able to sustain the
necessary data flow for video capture for a variety of reasons, all
related to hardware. If your hard drive is too full (if it has less
than 1020GB of free space, for instance), the program has likely
run out of space to write its relatively large video files. If this
is the case, you might have to clear considerable data off your
hard drive or add a larger drive for your captures. (See the "You
Receive a Disk Full Error" section, later in this task.)
Processes interrupting your data flow can be
more challenging. Most new computers can handle the
intensive
data
flow required for video capture. However, computers operating at
less than 2GHz or without enough RAM might find background
processes and even spyware
choking
their captures. Some
recommendations for streamlining this process are listed in
4 About Video Capture
.
Your capture might also abort because of an
indication of dropped frames. To override this, use the steps
described in the following section.
Capture Continually Shows Dropped
Frames Warning
Dropped frames can occur when a process or some
other stoppage interrupts your capture. But you can also get a
dropped frames warning when the program just can't quite figure out
what's going on with your capture. These warnings are quite common
when you're trying to capture analog video using a passthrough or
DV bridge (See
8 Capture Analog
Video)
. They don't always mean, however, that your captured
video will be unusable.
Play back your captured video (see
11 View Captured Clips
). If you find that
the video is full of dropped frames and is unacceptable in terms of
quality, you might want to
turn
off some background processes
and/or increase your hardware resources (see
4 About Video Capture
).
If you find that your captured video looks
acceptable despite these warnings, you can turn off the dropped
frame warning by clicking the
More
button in the
Capture Monitor
panel and selecting
Device Control
. In the
Preferences
dialog box that
opens, click the
Capture
category in the list on the left
side and disable both the
Abort Capture
on Dropped Frames
and
Report
Dropped Frames
options.
You Cannot Capture to an Internally
Installed Second Hard Drive
A second drive, one dedicated to your video
files, can greatly improve your performance, especially during
capture and output to tape. But if you're continually finding your
captures aborted or if your captured files look corrupted, your
drive is likely set up improperly.
There is some debate about whether it is better
to install your second hard drive as a slave channel with your C
drive as the master, or whether you should install your second
drive as the master on a second channel with your DVD
burner
as the
slave. In our experience, either is acceptable and both should
provide for an easy data flow during capture and output to
tape.
Of greater importance is that your second drive
is properly installed in your BIOS. In most cases in which capture
to a second internal drive is
problematic
, an improper installation
in the BIOS is the problem.
When you first boot up your computer, follow the
instructions at your logo screen, before Windows starts up, to
access your BIOS setup. (Usually you press the
Esc
or
F1
key.) If your drives are set up properly, you should see them
listed as
drives
in this setup area. Otherwise, follow the
necessary steps to set up your hardware. Remember that your
hardware must be set up hereregardless of whether it is set up in
your operating systemfor it to function properly.
You Cannot Capture to an External Hard
Drive
The challenges of capturing to an externally
connected drive usually have to do with the limitations of the
connection. An external drive that is connected to your computer
with a FireWire connection might have problems maintaining the data
flow of a video capture because it is sharing the line with your
camcorder's incoming video data. This is definitely the case if you
are using a router of some sort so you can have both devices
attached to the same FireWire card at the same time. As a rule,
it's not a good idea to have both your camcorder and an external
drive attached to your computer by FireWire.
You might be able to capture your camcorder's
video over a FireWire connection to an external drive connected to
your computer by USB 2.0. A USB 1.0 connection for your external
drive, however, is not able to handle the necessary throughput to
accept video files as they are being captured.
You Receive a Disk Full Error
Although you might believe you still have room
on your hard drive, it's techni-cally
impossible
to literally fill
a disk. Your operating system and other programs are continually
writing temporary files to and reading temporary files from your
disk. And huge files, such as video captures, often require large,
contiguous blocks of space.
Try to keep at least 1020GB of space available
on your hard drive to ensure smooth operation of your system.
(Encoding for DVD output can require much, much more. See
124 About Troubleshooting DVD
Output
.)
In short, the less free space you have on your
hard drive, the more likely you are to run into processing errors.
If you find the free space on your disk getting a bit lean, move or
delete some of your files to make more room or install a larger
hard drive. Giving your programs and your operating system lots of
breathing
room, especially when working with extremely large files,
will definitely save you a lot of heartache in the long run.