Acknowledgments

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Having authored and participated in the publication of several books in recent years, I can assert with conviction that the process takes the commitment of many people. This book was certainly no exception.

First and foremost, many thanks to the editorial team at Microsoft Press. Their dedication and hard work were outstanding in every respect. The editorial review process can be frustrating, but they made it comfortable for me and I greatly appreciate their efforts, their comments, and their patience. In particular, thanks to David Clark for accepting my book proposal and to Julie Miller, Jennifer Harris, Julie Xiao, and Cheryl Penner, the excellent editorial team who made sure I dotted the i's and crossed the t's.

Special thanks to Jeff Sparks, a colleague and friend from Productivity Point International, for his contributions to the chapters about remote control, SMS Installer, and SQL Server maintenance. I appreciate the time and effort he committed in assisting me with this material. I would also like to express my gratitude to all my training and consulting colleagues. It is through the healthy and often spirited exchange of information in a variety of forums—along with my own training and consulting experiences—that I have developed a deeper appreciation for this product and gained greater insight into its strengths and foibles. In this vein, a special thank you to the contributors of the SMS MCT forum for your generous commitment to keeping the SMS community informed about SMS.