Chapter 9: Enterprise Resource Planning for Intelligent Enterprises

Jose M. Framinan
University of Seville, Spain

Jatinder N. D. Gupta
University of Alabama in Huntsville, USA

Rafael Ruiz-Usano
University of Seville, Spain

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Abstract

This chapter describes enterprise resource planning (ERP) systems as a fundamental tool in the intelligent enterprise and therefore, constitutes an important element for knowledge management. The definition of these systems, their main characteristics and the historical evolution are presented. The ERP market and market trends are described, with special emphasis on the usage of the Internet as a key technological tool for the intelligent enterprise. Finally, the advantages and disadvantages of ERP systems are discussed as well as major problems encountered during their implementation.