Table of Contents


intercultural management
Intercultural Management
by Nina Jacob   ISBN:0749435828
Kogan Page © 2003 (256 pages)

A practical and authoritative guide on core values, strategies, conflict resolution and more for students and practising managers.

Table of Contents
Intercultural Management
Chapter 1 - Organizational Structure and Intercultural Management
Chapter 2 - Communication and Intercultural Management
Chapter 3 - Core Values and Intercultural Management
Chapter 4 - Strategy and Intercultural Management
Chapter 5 - Knowledge Management and Intercultural Management
Chapter 6 - Conflict Resolution and Intercultural Management
Chapter 7 - Expatriate Management and Intercultural Management
Chapter 8 - Conclusion: Diagnosis and Prognosis
List of Figures
List of Tables
List of Examples
List of Sidebars

Intercultural management is an emerging but increasingly crucial area of study. Essentially, intercultural management concerns itself with work forces that function in different cultural contexts. These differences can be either ˜external , where an organization operates across national and ethnic cultures, or ˜internal , where an organization operates across company differences, branches or regions .

In this thorough and accessible guide, Nina Jacob details the fundamental concepts and ideas using the latest research and international case studies. Designed to meet the needs of busy MBA students and practising managers, this book is both academically rigorous and firmly grounded in management practice.

The book covers all the need-to-know topics, including:

  • organizational structure;
  • communications;
  • core values;
  • strategy;
  • knowledge management;
  • conflict resolution;
  • expatriate management.

Full of questions and discussion topics and the most up-to-date case studies, Intercultural Management is a practical and authoritative guide for students and practising managers. International case studies included are: Credit Suisse, Nestl , BMW, IBM and the International Red Cross.

About the Author

Nina Jacob is currently Professor, Xavier Institute of Management, Bhubaneswar, India. She has recently been Visiting Professor at IESE Business School, Barcelona, Spain and the KS Graduate Business School, St Gallen, Switzerland. She is also the author of numerous articles on intercultural management. The daughter of a retired career diplomat, she has lived and studied in Japan (The International School of the Sacred Heart, Tokyo) and Canada (Carleton University, Ottawa), and has traveled to all continents on the globe.

Intercultural Management


First published in Great Britain and the United States in 2003 by Kogan Page Limited

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road
London N1 9JN

22883 Quicksilver Drive
Sterling VA 20166-2012

Copyright Nina Jacob, 2003

The right of Nina Jacob to be identified as the author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 0 7494 3582 8

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library.

Library of Congress Cataloging-in-Publication Data

 Jacob, Nina, 1956-
  Intercultural management / Nina Jacob.
    p. cm. - (MBA masterclass series)
Includes bibliographical references and index. 

ISBN 0-7494-3582-8

1. Management-Social aspects. 2. Intercultural communication. I. Title. II. Series.

HD31 .J234 2003



Typeset by JS Typesetting Ltd, Wellingborough, Northants

Printed and bound in Great Britain by Biddles Limited, Guildford and King's Lynn


This book is dedicated with deep gratitude to Joy and Molly Jacob, in whose comfortable home the bulk of this book was written. But then, they have always given me whatever they have.


Special thanks are owed to Dr Emil Kern, founder, owner and CEO of the KS Group, Basle-Zurich-St Gallen, Switzerland, for having arranged access to the companies profiled in this book in the form of opening case studies. The author collected the material for these case studies during the period that she was Visiting Professor with the KS Group. She is extremely grateful to Dr Kern for being instrumental in getting access to global corporations.