The Fundamentals


A philosophy must be defined before it is put into practice. I believe that all great organizations follow these three organization fundamentals:

  1. Encourage honesty, integrity, and open communication throughout the company. Tell the truth to both colleagues and customers. We can solve problems if we know about them. Our customers deserve to know what we really can do, not empty promises. If we deal with the facts, together we can improve any situation. Because the converse is also true, it is beneficial in the long run to impart honest and complete information to everyone you deal with in business. When others understand your business processes, they can contribute to them and offer ideas. If they lack information or have the wrong data, you will never receive the valuable input that sources from outside your own company can provide.

    Continually talk to employees, customers, and competitors . While senior management may receive information about all three of these groups in periodic reports and updates flowing up from individual business units, it is helpful to supplement this with personal interactions. There are numerous opportunities to do this, such as walking around and visiting employees , calling customers to thank them for their business and asking what else the company could do to improve their services, and taking the opportunity to meet competitor counterparts at industry trade shows and noting what aspects of their business offerings they are emphasizing. This input is the best way to test and challenge the major business assumptions and to identify opportunities to fine- tune your approach. Your mindset must be that everything can be improved. You must therefore continually be on the lookout for that next improvement opportunity.

  2. Show respect and consideration for all colleagues and customers. Every individual has the potential to make a big difference in the performance of the company, regardless of their position within the organization. It is just common sense that we should treat each other as important members of the organization. Rudeness and disrespect are not evidence of tough-mindedness or high standards, even though some managers act as though they are.

  3. Have high expectations personally and for the organization. Another way to describe this is to have a winners mentality . Great athletic teams always expect that they are going to win the game. They believe this at all timeswhile they practice and prepare, and subsequently during the game. In the same way, a great business organization is comprised of employees who expect much of themselves (giving the extra effort when needed, doing what is required for the situation rather than merely the minimum to get by) and much from the organization. They play to win!




Inside the Minds Stuff - Inside the Minds. Managing for Profit. Leading CEOs on Key Strategies for Increasing Profits Exponentially in Any Economy
Inside the Minds Stuff - Inside the Minds. Managing for Profit. Leading CEOs on Key Strategies for Increasing Profits Exponentially in Any Economy
ISBN: N/A
EAN: N/A
Year: 2004
Pages: 130

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