Index_C

C

Cadillac, 201

Canfield, Brett, 2301

capabilities, 51, 101, 158, 161, 170, 17480

capital, 212 , 213, 214

capital allocation process, 201

capital scarcity, 159 , 172

celebrity endorsement, 239, 241

certainty , 43, 47, 48

change, 4 , 5, 7, 8, 10, 11, 12 , 14, 15, 17, 19, 20, 212, 25, 27, 356 , 38, 42, 45, 56, 67, 68, 76, 78, 86, 94, 129, 142, 155, 1567 , 1689 , 170, 1712 , 175, 188, 195, 196

change planning, 1689

chaos, 43, 44, 45, 104

chief executives, 155, 156, 160, 161, 162, 165, 169, 170, 171, 172, 173, 174, 175, 176, 177, 178, 179, 180 , 191, 196

chief financial officer, 212

choice, 35, 36, 37, 90

Cleveland, Harland, 46

client needs see customer needs

coaching, 856 , 92

Cochlear, 131, 132, 158

commitment, 54, 143, 158, 169, 174, 1756 , 181, 195

communication, 512 , 56, 127, 138, 13940 , 156, 160, 165, 169, 170, 172, 244

communications, 6, 7, 8 , 21 , 89, 92, 15960 , 203

company lifestyle, 126

competition, 7, 87, 101, 102 , 120, 126, 127, 134, 144, 156, 168, 190, 196

competitive advantage, 10, 11, 21, 25, 67, 118, 188, 189, 197, 205, 210, 226

competitive environment, 10, 125

competitive insight, 112

computers, 133, 197 , 203, 2389

concept development see front-end ideas systems

concept testing, 105

confidence, 82, 83

contacts see networks

context, 15, 91

continuous corporate innovation, 11, 17, 25

continuous improvement, 11, 77, 133, 134, 135, 136

continuous incremental change, 163, 164, 165

continuous learning, 19, 21

core business, 157

core business attributes, 69, 93

core competencies, 5, 11, 21, 25, 118

core ideas, 1089

core values, 75, 76

corporate citizenship, 91

corporate culture see entrepreneurial business culture; organisational culture

corporate health, 126

corporate innovation, 11, 13, 15, 17, 223 , 25

corporate jungle , 12349

corporate memory, 93

corporate mindset, 1213

see also mindsets

corporate skills, 1213

cost leadership, 202, 2034 , 205

creative environment characteristics, 717

creative people, 6970

creative strategies, 8790

creative thinking, 8, 67, 68 , 87

Creative WhackPack (van Oech), 88

creativity, 13, 25, 36, 38, 43, 44, 47, 65, 669 , 756 , 85 , 1067 , 158, 165, 180, 194, 207, 211, 224

˜creativity markets, 7980

creativity tools and exercises, 8790

credibility, 226, 229, 23741

cross-cultural communications, 21

cross-functional groups, 135

cross-organisational synergies, 81

crowd , change the, 49 , 58

CSIRO, 73, 75, 76

cultures, 21

see also organisational culture

customer access, 197

customer focus, 146, 167, 201 , 230

customer ignorance, 202, 203

customer intimacy, 160, 166

customer needs, 136, 1378 , 146, 157, 160, 168, 224, 225, 226, 227, 2289, 230, 231, 232, 233, 235, 236, 237, 245, 246

customer relationships, 13, 156, 160

customer satisfaction, 155, 156

customer value, 162, 163, 165, 166

customer wants, 7, 168, 2289, 230, 236

customisation, 5, 7, 232

Cyber Age, 4, 7, 11

cyber metropolis, 7, 89 , 14

cyberspace , 4, 5, 7, 89, 10, 13, 21, 25, 27

cyburbia, 7, 10