Chapter 5: Communicate, Communicate, Communicate--Sharing, Listening, Providing Feedback


Overview

Do you have friends or relatives who talk a lot but say very little? Relate detail after detail but some-how never seem to get to the point? Tell the same stories at every family get-together? Or do you know people who repeatedly complain about every little way they have been slighted or wronged but never seem to bring up how they may have contributed to the situation? How about people who gossip about everyone else ”into everyone else's business but unable to take care of their own? Or do you have a friend or relative who announces a schedule to the group like an activity director on a cruise line? Or do you know someone who talks and socializes and never helps with whatever needs to get done or cleaned up? Or someone who sits at the table and doesn't speak unless spoken to and then only gives one-word answers?

Most families and circles of friends include one or more of these characters . We usually put up with them; in fact, we actually love them (most days]. We have grown to accept their idiosyncrasies because we know these people are likely to be a part of our life for years to come.

Things are often much the same on teams. However, our teams are members of our work organization and we need to get things done. We need to develop levels of acceptance similar to those we have with our eccentric family members and friends while somehow making our communications more productive. This chapter focuses on helping you to gain more specific insight about the communication problems on your team and to help members past the obstacles, without expecting perfection .




Tools for Team Leadership. Delivering the X-Factor in Team eXcellence
Tools for Team Leadership: Delivering the X-Factor in Team eXcellence
ISBN: 0891063862
EAN: 2147483647
Year: 2003
Pages: 137

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