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1. | Why do Web response campaigns produce more white mail than phone response campaigns?
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2. | Which of the following is not suggested as a way of improving a Web site?
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3. | What is the cost per registrant of an email campaign that costs $0.11 per email and produces a 0.67 percent click-through rate and a 48 percent registration rate? |
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4. | What was the essential lesson in the Isuzu truck case?
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5. | The Scotiabank Applause program proved all but which of the following?
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6. | In the KnowledgeBase case study, the key goal was
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7. | Which of the following was not suggested as something to have on your Web site?
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8. | Which has the highest rate of errors as a response mechanism?
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9. | Which has the lowest cost per 100,000 as a response mechanism?
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10. | Which has the highest level of interactivity as a response mechanism?
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Answers
1. | (a) People are curious about the offering. | ||||||||||||||||
2. | (a) A high-tech flash page | ||||||||||||||||
3. |
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4. | (b) You can accurately predict response rates. | ||||||||||||||||
5. | (e) None of the above; it proved all of them. | ||||||||||||||||
6. | (e) To reduce churn | ||||||||||||||||
7. | (e) Video clips | ||||||||||||||||
8. | (b) Fax | ||||||||||||||||
9. | (c) Email | ||||||||||||||||
10. | (a) Phone |
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