Chapter 7. Technology Automation

The final activity of BTM is technology automation, where companies design the technology to automate selected processes and ultimately achieve the business goals of the project. In order to appreciate technology automation it is important to have some understanding of the activity's primary tool, the technology model. From there, this chapter moves on to describe how companies should approach technology automation during their IT initiatives, explain some of the advantages that can follow from technology automation, illustrate a simulated case of how Rauha Communications puts technology automation to work, and finally, tell who needs to be responsible in the enterprise for this crucial, third activity of BTM.