Index_M

M

Maintenance, tool assessment, 61, see also Operations and maintenance

Maintenance responsibility statement, 18–19, see also Operations and maintenance

Make-or-buy plans, see also Build/develop plans; Leasing; Purchasing

knowledge management, 125

planning support, 409

vendors and contractors, 576

Management, see Knowledge management

Management methodology, see Methodology

Management retention analysis, 589

Managing relationships, see Customer relationships

Manufacturing plan, 125, 409

Marketing activities, 123, 614–615

Marketing managers, 53

Materials, 555, 612

Materials acquisition (procurement) plan, 123, 409

Matrix project team structure, 204–205

Maturity

assessment, 180–185

methodology, 9, 43–46

smaller PMOs, 186

standards implementation, 76–77

Measurement plans, 93–94

Mediation, 553

Meetings

collaboration management, 112

contracts and agreements, 551, 584

customers, 559

executive control board, 162

knowledge management, 126

mentoring, 367

presubmittal, proposals, 546

team development, 334, 337

Membership composition, 161

Memorandum of Agreement (MOA), 548

Mentoring, see also Career development function model; Mentoring function model; Training and education

basics, xviii, 353–354

best practices, 355

business environment interface, 356–357

competency continuum, 357, 358

methodology transition, 40

performance guidance, 266

planning support, 394–395

project environment interface, 354–356

smaller PMOs, 381

team development, 348

Mentoring function model

approach, 359–365

assignments, 379–380

basics, 357–359

candidate identification, 362–363, 375–377

close out phase, 380

duration, 363

engagement, 362–363, 379, 380

establishment of program, 359–375

evaluation, 380–381

mentor pool establishment, 372–373

monitoring results, 381

performance of mentor, 381

PMO staff, 371–372

preparation of mentors, 377–379, 380

process for mentoring, 379–380

project management mentors, 375–379

purpose, 362

relationships, 360–362

roles and responsibilities, 365–371

rotational programs, 372

senior managers, 373–375

sourcing process, 371–375

support activities, 364–365

Methodology, see also Methodology function model

access, knowledge management, 129, 131

approach, 13–14

auditing, 426–427

basics, xviii, 3–4, 8, 9

business environment interface, 5

capability assessment, 174

competency continuum, 6, 7, 8

deployment, 11–19, 503

development team, 8, 10–11

maintenance responsibility statement, 18–19

metrics, 86

oversight responsibility, 159

platform, 14–15

project environment interface, 4–5

project recovery, 453

responsibility statement, 11, 13

smaller PMOs, 46–48

utilization policy, 18

Methodology function model

assessment findings, 21–23

basics, 8, 9

basis for methodology, 8–19, 9

best practices, 23

capability, 19–21

components, 24–26

deployment, 11–19, 43–44

development team, 8, 10–11, 12

implementation, 9, 35–43

improvements, 46

life cycle solution, 9, 23–35

maturity, 9, 43–46

performance, 44–46

platform, 33–35

practices, 9, 19–23, 31–32

smaller PMOs, 46–48

training, 42–43

transition, 39–42

Metrics requirements, see also Standards and metrics; Standards and metrics function model

basics, 85–86, 93–96

budget, 88–89

business management metrics, 92–93

business processes, 87

contracts and agreements, 92

corrective actions, 95–96

customer satisfaction, 92

financial performance, 93

measurements plan, 93–94

methodology, 86

performance, 94–95

portfolio management, 92

process improvement metrics, 86–88

project performance metrics, 88–91

quality assurance, 91

resource management, 87, 89–90

risk management, 90–91

schedule, 89

support processes, 88

technical processes, 86–87

Mid-range PMOs competency continuum

assessment, 168, 169

auditing, 419

business performance, 597

career development, 298

customer relationships, 537

facilities and equipment support, 224, 225

governance, 140

knowledge management, 102

mentoring, 357

methodology, 6

organization and structure, 189, 190

planning support, 386

portfolio management, 481, 483

project recovery, 449

resource management, 252, 253

team development, 327, 328

tools, 54, 55

Milestones, 508

Mission statement, 486

MOA, see Memorandum of Agreement (MOA)

Moderate size projects, 155

Moderate value projects, 155

Modifications, 126, 546–547, see also Change control; Stop-work orders

Motivational techniques, 342